We're beary sorry your recent Ultra Strong Rolls felt rough, and we appreciate you letting us know, Gwen. We've upgraded these rolls with more texture for a better clean, so you use fewer sheets, and we shut down our manufacturing lines to ensure we roll out a superior product. We want to help with this and review your product details to share with the Bears in Quality so we can improve. For further assistance, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.

We're so beary sorry your recent Ultra Strong Rolls didn't meet the irresistibly soft expectations you deserve, and we appreciate you bringing this to our attention, Karen. We try to ensure each roll reaches you in the superior quality our consumers trust to enjoy the go, and we'd like to learn more from you and see how we can improve and help with your purchase. When you have time, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST to discuss your experience further.

We're sorry to hear you're not happy with the size of your Charmin Rolls, Debbie. Please know we thoroughly test our products to ensure they meet your standards and ours. We'd love to gather some info, so we can provide you the best info and share details with our Quality Team. When you have a moment, please give us a call at (800) 777-1410 Monday-Friday 9 AM - 6 PM EST.