Helping you enjoy the go is our goal, Calvin, and we have multiple strict quality controls in place to ensure that our best rolls out to you. Back in October 2024, we made an upgrade designed to improve cleaning performance, and perception through cloth-like look and feel and new multi-directional cleaning. This helps capture the mess, and give you that Charmin Clean feeling, butt we're beary sorry to hear that isn't what you had experienced. Let's get you back to enjoying the go once again with Charmin. Just kindly call us at 1-800-777-1410 between the hours of 9am-6pm Monday-Friday, so we can see how we can help find the right Charmin for your needs.