Thank you beary much for your review of Charmin Ultra Strong, Andrew. We aim to impress you with our TP's wiping absorbency, and we're sorry for your disappointment. We've shared your feedback with our team, but since we do so much quality testing to try to ensure your satisfaction, we'd love to learn more about your experience and help you best. Please give us a call at (800) 777-1410.

Kimberly, thank you for sharing your feedback with us. We’re sorry to hear that your Charmin Ultra Strong rolls felt loosely wound and wrinkled — that’s not the quality or value we want you to experience. Each roll should feel full, consistent, and easy to use, so we understand why this was frustrating.<br /><br />We’d really like to learn more about the specific package you purchased so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.