Great chair for the money, easy to put together and a real space saver with armrests that retract and allow chair to fit under the desk. It has a very large/wide seat but nice tall seat backrest. All worked as advertised

I'm so satisfied with this product! It looks exactly like the pictures. The leather is high quality and the seat is very comfortable. The massage feels nice at the lower back too. Heat is just right. My husband and I struggled a bit in assembling the chair especially the arm rest, but it was worth it!

Heated office chair with massage works well. The seat is roomy and if you're leaning back, is when you feel the massage the most. The heat feature is fairly low. It's not like a car's seat warmer with 3 levels of heat, just one, low setting. I like that the chair feels sturdy, and not like the castors are going to break right away. Overall, for the price, I really like this chair. I wish it would “charge” and you could use the chair features without being plugged in but, it's a solid choice.

It's large and comfy. Used only 1 day but it's way better than my previous chair. The massage option is so nice.

This chair is very comfortable. The option to raise the arms makes it easy to store away under the desk. The electronic features are not the strongest but overall a nice purchase.

Easy enough to put together by yourself. I tested it out and played around with the settings it's not super powerful but it does feel good and the heat setting makes it better. I do kind of wish the massage part went up a little bit higher on your back or my back I should say I'm 5 foot eight

Just got the chair. The instructions were in French and Spanish only. No English lucky I was able to figure it out fron the pictures. The massage is very nice. I think that I will truly enjoy this chair once I figure out all of the settings. I would give 5 stars if not for the instructions snafu.

Overall this seems to be a really nice chair. It is well built and the material feels good. You can definitely tell it is heavy duty and made to support weight. Assembly was pretty easy and they send very nice tools to put it together with. The massage balls are a nice feature. The chair has good height adjustment and they can either rock or be stationary. For the cons: the massage balls have three different settings the only difference I can tell is the direction that they rotate. Additionally, these balls do not move up and down in the chair they stay stationary and only massage your lower back. For the extra price I had hoped that the balls moved up and down. Also, the back of the chair does not move independently from the base. Either the entire chair reclines or no recline at all. Overall this seems to be a really well-made office chair, the massage is a nice feature but I don’t know if it justifies the higher cost over some of the other office chairs.

Was sold defective returned chair, sold as new. The wheels showed wear and the packing was all taped with masking tape. I decided to proceed and when finished found out the massage and heat did not work. Wasted time assembling and returning to store.

I purchased this chair around the beginning of August, just 2 months later, the metal tension rod in the tilt control base snapped clean in two, rendering the chair useless since it's in the full recline position. The tag on the bottom of the chair directs you to contact True Innovations for service issues. A phone call to the number directed me straight to their email or website. I submitted a request online on Monday, it's now Thursday with no answer. I sent a follow-up email to the email address indicated and still have received no response. An internet search indicates that this is typical for True Innovations. I then contacted Sam's Club customer service who issued a full refund and scheduled a pickup of the broken chair. Their representative made the process painless. I won't buy another Shaq chair, but I will buy from Sam's Club again.