Very easy process, I called in and had a super customer service rep walk me through the process.

Awesome pillow!!! It keep my head cool and supported perfectly. Best pillow I’ve ever slept on.

Was hesitant to buy this pillow but it was a great purchase. Comfortable and just great.

Definitely feels cool to the touch. Really like this product. Would buy again.

Very comfortable and keeps you cool all night without having to flip it over. Easy to wash cover

I have enjoyed these pillows and they are some of the best pillows I have slept on.

Pillow is very comfortable. I was hoping it would be extra firm but it is not.

Much thicker than I had anticipated. Good pillow. Just too thick for me.

it is a gift for Christmas - the recipient has not opened it yet!

I don't actually use the pillows myself, but my husband and kids love them. We couldn't be happier.