Hi, Donell 1. We are sorry to hear that your new device had to be returned due to the battery losing power so quickly. This is certainly not the performance standard we expect from our products, as the watch is designed to handle daily use efficiently. Since you mentioned you already completed a return, we want to make sure your account reflects this accurately and any associated device payments or service lines are properly adjusted. Please reach out to us via direct message on our verified social media channels so we can look over your account and ensure everything is fully resolved. • X (Twitter): @ATTHelp • Instagram: @att • Facebook: AT&T We appreciate your honest feedback and want to make things right.