Hi, Robin! We're thrilled that you love the size of your new Apple Watch Series 11. There's nothing better than a device that fits your lifestyle and works perfectly right out of the box! If you ever need one-on-one help, please send us a DM on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). We are always here for you. Thank you for being part of our AT&T family!

Thank you for sharing your feedback on the Apple Watch Series 11. We’re sorry to hear the touch screen hasn’t been as responsive as you expected and we know how important smooth performance is, especially for the price. We’d love the chance to help troubleshoot this with you, as sometimes a quick adjustment or update can make a big difference, we truly appreciate your input — it helps us continue to refine our products and deliver the quality you deserve. Here are few steps you can try and see if it helps with the watch freezing issue: 1.Clean the Screen: Ensure that the Apple Watch screen is clean and free from dirt, oil, or moisture. Use a non-abrasive, lint-free cloth to gently wipe the screen. If your fingers are dirty or if you're wearing gloves, the screen may not respond to touch. 2.Force Restart the Watch: If the screen remains unresponsive, perform a force restart. To do this, press and hold both the Side button and the Digital Crown for about 10 seconds until you see the Apple logo. This can resolve many temporary glitches. 3.Check for Water Lock: If the water lock feature is enabled (indicated by a water drop icon), the screen will not respond to touch. Disable Water Lock by turning the Digital Crown until the watch exits this mode. 4.Update watchOS: Ensure that your Apple Watch is running the latest version of watchOS. Updates can fix bugs and improve performance. You can check for updates through the Watch app on your paired iPhone. 5.Resync the Apple Watch: If the issue persists, try unpairing and then re-pairing your Apple Watch with your iPhone. Open the Watch app, select your watch, tap the i icon, and choose Unpair Apple Watch. After unpairing, follow the prompts to set it up again. 6.Check for Hardware Issues: If none of the above step's work, there may be a hardware issue with the touch screen. In this case, consider contacting Apple Support or visiting an Apple Store for further assistance

Hi, thank you for your honest feedback. We are deeply sorry for the technical problems experienced with your watch. We understand that having a new device malfunctioning can be frustrating and can negatively impact your experience. We would love to offer you assistance and have more information about the technical issues that steamed from the watch. If you wish you can fill out this form with clear details about why the watch doesn't meet your needs. https://www.att.com/get-support/ Furthermore you can also visit Apple Support for tailored recommendations and hands‑on troubleshooting steps that can help turn this experience around for you. https://support.apple.com/ We appreciate customers like you who provide valuable feedback that never goes unnoticed and helps us continue improving.