Hello there. Thank you for sharing your feedback with us. We are sorry to hear that your Apple Watch SE 3 battery life is not meeting expectations, as we know how important long-lasting power is for tracking your daily activities without constant recharging. We want to help ensure your device is performing at its absolute best. We recommend visiting apple.com/batteries/maximizing-performance for helpful optimization tips, and please reach out directly to Apple Support if you need any additional diagnostic help with your watch.

Thank you for sharing your feedback Becca. While we are glad to hear our team member was nice, we apologize for the frustration caused by the loose band that wouldn't lock into your unboxed Apple Watch SE 3. We want to ensure you have a perfectly functioning device and band, and we want to review your replacement options right away. You can get in touch with us via phone at 800‑331‑0500. Alternatively, you can DM us on one of our official social media channels for a faster response and resolution: 📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att

Hi Df1234 — thanks for sharing your experience. We’re glad to hear the Apple Watch SE (3rd gen) is a good fit conceptually for your child, but we’re sorry the cellular connection hasn’t been reliable. We know that defeats the purpose when it’s being used instead of a phone. For NumberSync watches, connectivity can be impacted by coverage, watch settings, or how it’s paired to the account. A few quick things to check: Make sure the watch has cellular activated and is properly linked via NumberSync Keep watchOS up to date Restart both the watch and the paired iPhone Confirm coverage in your area, as watches rely solely on LTE when away from Wi‑Fi We’d love to help make this more dependable. Please contact us at https://www.att.com/get-support/?source=ILC309046520 so our team can review the line, settings, and network coverage to help improve the connection. We appreciate you choosing AT&T—and thanks for trusting us with something this important 💙

Hey Cassie, we understand that your new Apple Watch SE 3 hasn’t met your expectations, especially regarding battery life and features. We understand how important it is for your device to keep up with your daily needs, and it’s disappointing to hear this hasn’t been your experience. Battery performance can vary depending on settings, usage, and background activity, and there may be adjustments we can suggest to help extend the time between charges. We’d love the chance to learn more about your usage and see if we can help improve your experience. Thank you for taking the time to share your thoughts. Here are also few steps you can try to increase the battery life for your Apple Watch: ⁠Enable Low Power Mode: This feature reduces background sensors, disables the Always-On display, and limits network activity. To enable it, press the side button to open Control Center, tap the battery percentage, and turn on Low Power Mode. You can also schedule it to turn off after a certain period. 2. Turn Off Always On Display: This feature can be turned off to save battery life. Go to Settings > Display & Brightness > Always On, and toggle it off. 3. Disable Background App Refresh: Prevent apps from refreshing in the background to save battery. Go to Settings > General > Background App Refresh, and turn it off. 4.Adjust Brightness: Lower the screen brightness to reduce idle power consumption 5. Manage Notifications and Haptics: Reduce notifications and haptic feedback to conserve battery. 6.Optimize Charging and Battery Health: Use the optimized charging feature to reduce the time your watch stays at full charge, slowing down battery aging