The purchasing and shipping process was simple and quick. The mattress was easy to set up and didn't have much of smell, even the first night. For me the mattress is too firm, I am a side sleeper under 140 pounds. My partner heavy, back sleeper, likes the firmness just fine. But I will have to add a topper to be comfortable. I was very disappointed with the pillows for one reason, that giant embroidered logo! You can feel it through the pillowcase, its hard and scratchy so basically you can only use one side.

I got this pillow because it was said to be a cooling pillow. After a few weeks, I find that to be true. They are cooler than my older pillows. However, the pillow left my neck in pain. I went away for 4 nights, neck felt better, and first nights sleep back, the neck pain returned. I went back to my old pillows, and I woke up pain free. I believe they are too high. Unfortunately, I will most likely look to returning them.

I had neck surgery several years ago. And I’ve tried different pillows to help with the neck pain and headaches. I’ve had to rotate different pillows I had to help with the pain and headaches. But since I’ve been using my ghost pillow it has made a big difference. No more pain and headache.

its a litter thicker than i would have like but at 4 inches it seems like a normal thickness for a pillow. i was worried about the "cool" factor as some comments said it didn't work. I wonder if they put a cotton pillowsheet on it because that will severely damper the coolness effect. it is always pretty cold when i touch it, like it spent a few min in the fridge and i'm amazed by how cool it is. it is firm but not too firm. probably the best pillow i've purchased thus far and definitely worth it.

The pillow is fairly comfortable. It doesn't cool as much as I would like and the smell of the pillow was overwhelming for a couple of months. It still has a lingering chemical smell that has not dissipated all the way. Overall, it is a solid pillow, but it is definitely not worth the price tag.

The Ghost Pillow is comfortable, I would say a medium firm. It is quality, and is a bit more cool as far as temperature than my other expensive pillows of similar construction. It will still absorb some heat as my infrared thermometer had shown. That improved a bit after removing my cotton pillow cover, I had expected a cooler pillow. These are expensive, but I expect that you will get many years of service from them considering the construction.

I've had my pillow for almost a week and it is the best pillow I've ever owned it's firm but not overly firm my arms and hands used to fall asleep with even my pillow from the chiropractor this pillow they have a time or two it is so comfortable in my opinion the best pillow out there for the money

My girlfriend had the same pillow for many years and it was giving her bad neck pain and headaches in the morning from it but after switching to the ghost pillow she said it’s one of the most comfortable pillows she’s ever slept on and would definitely get it again when she needs a new one.

I wasn't sure about these pillows when I first opened them, but they turned out to be great! I'm sleeping better. They're comfy but still supportive. They smell weird when first out of the package, so definitely air them out a bit or some Febreeze doesn't hurt.

Has a nasty dimpled texture to the mattress cover that you can feel through the sheets. A bit too firm, and I like firm. My wife wakes up with back pain. I just find it uneventful. Neither comfortable nor uncomfortable. Cannot for the life of me feel the memory foam layer underneath the Dunlop latex. I doubt you would notice if it wasn't there since memory foam is activated by body heat and no heat gets through the fairly thick layers. Really wanted to like this more.