I ordered Flex model and I found it little soft for me, called Ghostbed asking to help with exchange to more firm style. It was really easy process. I had really great Chat session twice with an agent. They are very friendly, & knowledgeable. Only process took long was donation place took forever to pick up my mattress. So I had 2 mattresses for almost 10 days. Best part I was able to use both mattress to compare them. Refund/difference took longer then I expected. That’s the only small part I wasn’t happy but over all I’ll give 10 out of 10 on everything.

Love this pillow! It is so comfy my kids keep on stealing it from me all the time and trying to claim it as their own. Super comfortable and I am a combination sleeper but mostly sleep on my stomach so not many pillows are comfortable for that and this was is perfect!

It took almost two months to get it, despite claims of "super fast shipping." Credit card was charged at time I placed order even though they knew they couldn't fulfil my order when it was placed. Upon unpacking the topper, it smelled bad -- this was expected, but it took three weeks before it could be tolerated so that it could be used. I'm not sure it could be considered cooling, but it definitely was not hot like the previous topper we had. Definitely makes for a more comfortable sleeping experience than our mattress which was too hard -- the main reason we bought the topper so I guess that was good. Main reason I'm giving it two stars is because of the length of time it took to ship and the three weeks it took to "off gas."

I don’t normally like fluffy down pillows but this one is a game changer! It doesn’t flatten out like other down pillows and is so so soft you can sleep on it without a pillowcase. It stays nice and cool and has just enough fluff. I’ve slept great on this pillow every time. Definitely money well spent.

We love this topper! We have a mattress that is like a cinder block. We put 2 different toppers on the bed together and it still was rock hard. We removed both toppers and put on the ghost bed topper. What a huge difference! It feels like we bought a plush mattress. This is a phenomenal product.

The GhostPillow Faux Down is a really nice pillow. Soft like down and very comfortable because of the softness. I read certain reviews that said it would be good for side sleepers. I was skeptical because down typically doesn't fit that profile, but since I like soft pillows, I decided to give it a try. My initial instincts were correct. It does not work well for this side sleeper. It just gets too flat for any real support. I will be ordering the GhostPillow Foam.

I bought the GhostPillow because I wanted a down pillow but didn’t want to pay the price and this was a great compromise. It’s not as expensive but just as comfy and soft and I actually prefer it to down because it doesn’t flatten out during the night like a down filled pillow does. My one (small) complaint would be the logo on the one side. It shows through my pillow cases and yes I can just flip the pillow but it would be nice to use both sides of the pillow (as the logo side also leaves marks on my face). But overall, a great pillow that I would recommend and plan on buying another one in the near future.

We had such high hopes for this mattress topper. Our foam mattress had been causing my wife so much discomfort due to overheating at night. I purchased this product with the sole purpose of providing her relief from the heat. However, on the very first night, she admitted that it made no difference in cooling her down. Despite my persistent encouragement for her to give it a fair chance for three weeks, it ultimately proved to be ineffective. The fact that we invested a significant amount of money in it makes our disappointment even more heartbreaking, as all our hopes and hard-earned cash were in vain.

This pillow provides needed head and neck support while also being ridiculously comfortable and conforming. I have now purchased 3 of the Faux Down GhostPillows because they are so absolutely wonderful for my sleep. I am a side and back sleeper and have suffered from neck pain since college. I used to constantly wake up having slept wrong and dealt with neck pain for several days after. Since I bought my first GhostPillow, I no longer worry about waking up with neck and back pain, because my head is so well supported.

These pillows are awful! There is a strong chemical smell to them and they are very lumpy and uncomfortable! I did not realize when I ordered my mattress that these were the pillows that would be sent! We have ordered from ghost bed before, and the pillows that came with the mattress were great! These shredded pillows are garbage! I can’t even give them away because the smell is so strong!