Ordering was easy . All phones inquiries promptly answered in reference to product features or shipping. Mattress topper was "first night comfortable", required a short airing out period of a few hours, Did have to wait 2 months for delivery due to shipping issues due to pandemic. I had purchased an inexpensive topper in the interim, and what a difference when the Ghostbed topper finally arrived. Worth the wait.

Pillow is too soft for us so we are sending back. However the 1 star is because I have reached out 3 times for a refund with no reply to my "ticket". The 100 nights or whatever the amount of days they provide is worthless if they won't return the product. We do have their Ghostbed Lux we are happy with and luckily didn't need to return it.

I love the Ghost Bed and the Topper makes it more comfortable for my husband. The bed came with 12" legs which were too high; so I bought the 6" legs, which are too low. Now I'm seeing an adjustable leg that comes in segments of 3", 6" & 12". That is how the legs should have came to begin with. I had to purchase the 6" which are too low and now buying a 3" riser. I've already spent too much money on legs and they were not cheap.

Had a bunch of questions on the topper and chatted with customer service. She was very helpful and answered all my questions. I took the chance and ordered and have noticed a big difference in the past few weeks. Been sleeping more throughout the night and have not been waking up with sweats. Highly recommend.

My husband could no longer sleep in his bed. It was too hard and painful. He had been sleeping in his recliner for 8 months. The first night was remarkable. Has improved the quality of his restful sleep. We have definitely seen a dramatic improvement. I also ordered one for myself. I no longer dread going to bed. Had to stay up until exhausted before I could get to sleep. Now I Iook forward to going to bed. I just hate getting out of bed in the mornings We both highly recommend the mattress toppers. We are both 74.

We are glad we bought it ! It has made a difference sense the very first night, no pressure points discomfort now when I get out of the bed in the morning and I sleep more restful for sure. This is the right choice when you have a good support mattress but it doesn’t quite take care of pressure points on your back or hips , even elbows, once you get into your 60s.

Just when I thought my new mattress could not get any better....whammo! The topper legit made the mattress even better! I love waking up pain free these days. My bed is ALL Ghostbed products. I am a customer for life now and have sold 3 other family members on getting new mattress, toppers, sheets and pillows.

This topper didn't seem to help my hip pain, actually it made my hips feel much worse after using it, and it's been a few weeks now, no better....It may be due to the cooling cover, as it fits rather tightly? Other gel toppers, (I've had 4, plus a few more for my extra bedrooms), have worked much better for me and my company in the past. This one is firmer, possibly due to the cover... My husband likes this one better because it's definitely more firm, I do not, and have had to resort to using my old gel topper on top of this one. It makes our bed look ridiculous since my half is higher than my husbands. He doesn't want thicker gel on his side. I'm very Disappointed in this topper, since it was much more expensive than all others I bought in the past. I gave my feedback to the company asking for their help, maybe there is something better they can offer, but haven't yet heard back, except they would like me to compete a survey? If you have hip or joint problems, I would not recommend. Or, if you would like your mattress to be softer like most gel toppers will provide, again, I'd try a different one, maybe one of Amazon's choices, they have always worked well for me. My other topper was working just fine and was fairly new, but I ordered this one because one of the reviewers said it felt helped their hips.... And I thought, if it costs more, maybe it'll be even better? ...not so for me... Perhaps their hip problems are different than mine.

The topper was listed as firm support for side sleepers on review websites. It did not turn out to be firm and my husband, who has back issues, could not coop with it. I called to return the topper and was informed that it was not returnable. They did tell me to turn it over and it would be firmer. It was but I would not have bought this if I had known it was not firm. I did not find it clear that it would not be returnable, most of the site boosts the returnability of their beds. I would only recommend this product if you did not want firm support.

My husband and I bought this for his parents as a Christmas gift. They have always had trouble sleeping, rarely getting a full nights rest. My mother in law called me the next day after putting it on their bed and said, “ you’ll never believe this, but we got a full 8 hrs of sleep!” They really, really like it!