Hi there, Thank you for sharing your experience. It sounds incredibly frustrating, especially after putting in so much effort to make it work. We truly regret the inconvenience this has caused and completely understand how disappointing this must feel. To help resolve the issue, please use the link provided to troubleshoot the problem. https://support.sharkninja.com/en-CA/article/FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-Troubleshooting-Guide-ca. If the steps don’t resolve it, follow the directions at the end of the guide for next steps. Kind Regards, Ninja Kitchen US.

Hi there,<br /><br />Thank you for taking the time to leave a review. We&#39;re sorry to hear that you&#39;ve experienced ice chunks forming during use, causing a clicking noise while the unit rotates, even after adjusting the temperature settings. We&#39;d like to help troubleshoot the issue and work toward a resolution. Please contact our Customer Service team at 1-855-427-5127, available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind Regards,<br />Ninja Kitchen

Hi Arjun, Thank you so much for sharing your feedback. We’re really glad you’re enjoying the SLUSHi maker and that it’s working well for you. If you ever need product support, assistance, or have any general questions, we kindly recommend reaching out through our support page using the “Contact Us” link below, where one of our agents will be happy to assist you directly: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen