Hello Scottie,<br /><br />Thank you for sharing your feedback.<br /><br />We sincerely regret to hear that your experience with the Ninja Slushi has not been ideal due to the time it takes to prepare your frozen drinks. Please keep in mind that the preparation of the beverages can take anywhere from 15 to 60 minutes, depending on the ingredients, volume, and initial temperature. If at any point you need assistance with your unit or have questions about it, we encourage you to contact us at 1-800-365-0135, and we will be happy to assist you.<br /><br />Best regards,<br />Ninja Kitchen

Hello Jeremy, <br /><br />Thank you for sharing your feedback. <br /><br />We recognize that your experience with the product&#39;s pricing hasn&#39;t been ideal due to recent changes. Please keep in mind that our product prices are determined by various factors. However, we always strive to enhance the experiences of all our customers, and we would be happy to pass your feedback along to the appropriate teams here at Ninja for future consideration. If you need any help with your Ninja products, feel free to call us at 1-800-365-0135, and we will be more than happy to assist you.<br /><br />Kind regards, <br />Ninja Kitchen

Hi Kathleen,<br /><br />Thank you for your review. It’s completely understandable how frustrating it can be when you&#39;re excited to use a new product but can’t get it working, worse when the instructions aren’t helpful. We’d love to assist you directly and walk you through how to operate your unit.<br />Please give our customer service team a call at 1-800-365-0135—we’ll be more than happy to help get everything up and running smoothly. We are open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET. <br /><br />Kind Regards,<br />Ninja Kitchen.

Hello, <br /><br />Thank you for taking the time to share your experience. <br /><br />We&#39;re truly sorry to hear about the frustration you&#39;ve experienced with your refund process. We completely understand how disappointing and exhausting this situation must be. Please know that we will relay your feedback to the relevant teams for a comprehensive review to help prevent such issues from occurring again. If there&#39;s anything we can support you with, don&#39;t hesitate to contact us at 1-800-365-0135, and we&#39;ll be more than happy to assist you. Your time and patience are greatly appreciated, and we&#39;re sorry again for the experience you&#39;ve had. <br /><br />Kind regards, <br />Ninja Kitchen