Hi, <br /><br />Thank you for sharing your feedback on the Ninja SLUSHi. <br /><br />We’re very sorry to hear that your unit stopped working after such a short time. That’s certainly not the experience we want for our customers, and we understand how disappointing and frustrating this must have been for you. We’d love the opportunity to turn this around and provide you with the support you need. Please reach out to our customer support team at 1-800-365-0135 so we can review your situation in detail and help find the best solution. <br /><br />Kind regards, <br />Ninja Kitchen

Hi Kathleen,<br /><br />Thank you for your review. It’s completely understandable how frustrating it can be when you&#39;re excited to use a new product but can’t get it working, worse when the instructions aren’t helpful. We’d love to assist you directly and walk you through how to operate your unit.<br />Please give our customer service team a call at 1-800-365-0135—we’ll be more than happy to help get everything up and running smoothly. We are open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET. <br /><br />Kind Regards,<br />Ninja Kitchen.