Hi Kathleen,<br /><br />Thank you for your review. It’s completely understandable how frustrating it can be when you&#39;re excited to use a new product but can’t get it working, worse when the instructions aren’t helpful. We’d love to assist you directly and walk you through how to operate your unit.<br />Please give our customer service team a call at 1-800-365-0135—we’ll be more than happy to help get everything up and running smoothly. We are open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET. <br /><br />Kind Regards,<br />Ninja Kitchen.

Hello, <br /><br />Thank you for taking the time to share your experience. <br /><br />We&#39;re truly sorry to hear about the frustration you&#39;ve experienced with your refund process. We completely understand how disappointing and exhausting this situation must be. Please know that we will relay your feedback to the relevant teams for a comprehensive review to help prevent such issues from occurring again. If there&#39;s anything we can support you with, don&#39;t hesitate to contact us at 1-800-365-0135, and we&#39;ll be more than happy to assist you. Your time and patience are greatly appreciated, and we&#39;re sorry again for the experience you&#39;ve had. <br /><br />Kind regards, <br />Ninja Kitchen