Hi NautilusPIMP, We are elated to hear that you find your 98-inch Sony BRAVIA 5 "unbelievable" and that everything about the TV itself is perfect, leading to a five-star rating! We are thrilled that the TV's performance and quality are truly outstanding. However, we sincerely apologize that the included remote control was disappointing. We appreciate you sharing your detailed and honest feedback about the size, lack of backlighting, and missing dedicated keys. We have noted your comments and will certainly be sharing your concerns about the included remote with our Product Development Team for their review and consideration in future accessory designs. Thank you for choosing Sony! Regards, Dominick

Hi CRSU, It brings us great satisfaction to hear that your BRAVIA 5 is providing such a wonderful picture for your movies, football, and daily viewing. While we understand the setup took a bit of effort, we are delighted that you are now loving the results of your new TV. We really appreciate you being part of the Sony family. Regards, Dominick

Thank You for the Fantastic Review, Willow1003! We are absolutely thrilled to hear that your new K-65XR50C television was a gift and that you are enjoying it so much! It is incredibly rewarding to know that the quality of the picture is making such a positive impression. We put a tremendous amount of effort into delivering the clear, vibrant, and stunning images you expect from a premium Sony TV, and we are delighted that it shines through in your viewing experience. Thank you again for sharing your feedback and for making Sony a part of your home! Best regards, Gus, Sony Social Media Team

Hello Oscare18_9464, Thanks for the detailed review! It is great to hear how much you have been enjoying your brand new BRAVIA TV! We appreciate the comments and feedback towards TV's HDR Brightness and Response time, as it can definitely be taken in consideration for further references and we can make sure to let the appropriate team now about it. Although, we are extremely delighted to hear how much you have been enjoying the amazing features your TV includes! Such as magnificent picture quality, or great sound quality. We hope you can continue to enjoy your favorite movies and series with you BRAVIA TV! Thanks for choosing Sony, have an amazing day! -DiegoV, Sony North America Customer Support.

Hi Vaibs67, It's great to hear that you find the Sony BRAVIA 5 to be an excellent TV with good technology, and we sincerely appreciate you taking the time to leave a 4-star review! We also want to address your concern regarding the external hard drive immediately. We apologize for any confusion, but we are happy to confirm that the BRAVIA 5 absolutely supports external hard drives for media playback! It sounds like the issue you encountered may be related to the drive's formatting or its power draw exceeding the USB port's output. For future reference, the BRAVIA 5 officially supports external hard drives that use the following specifications: Supported File Systems: FAT32, exFAT, and NTFS Maximum Drive Size: FAT32: Up to 2TB exFAT and NTFS: Up to 32TB If your current external hard drive is formatted outside of these systems or exceeds the size limits, that would explain the connection issue. For a full breakdown of compatible hard drive requirements and additional troubleshooting steps, you can visit: https://www.sony.com/electronics/support/articles/00148248 We hope this clarifies the situation and helps you get your hard drive connected so you can enjoy all your media! Thanks for choosing Sony! Regards, Dominick

Hi pnae_3511! Thank you so much for your kind words! We are thrilled to hear that you’re enjoying your Sony Bravia 5 TV. The stunning picture quality and user-friendly remote truly elevate your viewing experience. With its customizable settings and smart features, it’s designed to cater to your preferences effortlessly. We're delighted to know that the sound quality complements your setup perfectly, especially with the addition of a sound bar. Your recommendation means a lot to us! Thanks for choosing Sony! Best regards, Estefany

Hi there! Thank you for sharing your feedback regarding your new Sony BRAVIA 5. We want you to enjoy the full range of your entertainment library, and we would like to hear more about the specific challenges you are experiencing when trying to play your DVR recordings or DVDs. We are interested in learning more about your specific setup and the hardware you are using. Our goal is to ensure your external devices communicate perfectly with the TV so you can get back to your favorite movies and recordings. Please contact our dedicated technical support team directly through the link below. This will allow us to provide personalized troubleshooting and help you resolve these connection hurdles as quickly as possible. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Thank you for considering Sony! Best regards, Dominick

Hi RandyW, We are sorry for the trouble you experienced with the remote during setup, though we are glad to hear it is now working. We recommend checking for a TV firmware update to ensure the Bluetooth connection remains stable and prevents this from happening again. If the remote begins to act up or lag in the future, please contact one of our technicians so we can help you further: https://us.esupport.sony.com/support/s/support-contact?language=en_US Thanks for choosing Sony. Best regards, Eliab

Hello Mr Rob, Thank you for considering Sony products. We sincerely apologize for the frustrating experience you’ve had with setting up your K-55XR50 TV and the issues with the remote and TV recognition. We also apologize for the inconvenience you experienced with the dealer and the delays in getting the support and replacement remote you needed. This is certainly not up to the quality standards we strive for. We appreciate you taking the time to share your feedback. Please rest assured that we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products and service. Best regards, -Fred