Per my phone conversations with several customer service representatives. Here are the additional photos you have requested to issue our refund of the faulty bed. We tried to have the issue remedied by requesting help with technical support and /or new parts. After a month of having a a faulty non working adjustable base we are fed up with trying to get it to work and paying people to install it and uninstall it. As per our conversation, You can pick it up and refund our money. We are ordering a bed and frame else where.

In theory the frame is easy to put together. I found the reality of it very different from easy. After I read the instructions, I tried to attach the two base pieces. They should have slid right in and I could go to the next step. Not so fast was the reality. The two pieces did not align. Get one side in by a fraction of an inch and the other side was slightly out of alignment. The inside edge of the male connector was hung up on the connector of the female end. Customer service tried to help but they were clearly a sales help operation and not used to dealing with manufacturing defects. Not wanting to go through the hassle of trying to return it, I ground down an edge of the male connector on both sides (not very much) and sprayed it with WD40. It went in and I got through the rest of the assembly in short order. I would not buy this frame again.

We absolutely loved our bed frame to start. Shortly after a year everything stopped working and its was just a basic bed frame. I wish we wouldn't of spent the extra money to get one that moved because it was a waste seeing how it only lastest a little over a year

It functions well, but it's so loud. It makes a louder then normal motor sound then when you release the button, there's a loud clink sound. Not ideal for sharing a room with a partner. Also, 1 of our frames has spontaneously unpaired from the remote 3x in as many months

This is the first memory foam mattress that I have owned, and it has greatly improved my sleeping. I purchased the adjustable bed frame with the mattress and the combination of the two takes the pressure off my aching joints. I am in my upper 60's and night joint aching was having an impact with my sleeping. I am now able to go to bed and get a good sleep.

Well it was ez enuf to put together but the massage feature on the bottom of the base is on permanently! I have to unplug the bed to make it turn off! So that means I have to plug the bed in to change positions so I'm not able to enjoy it how it was supposed to be used!

I ordered the split king (2 xl twin) adjustable bases, with the twin xl mattresses. We love our previous mattress which we've had a few years and just wanted to upgrade to a King size. The mattresses arrived quickly. The first base took a little over a month to receive. The second one was shipped at the same time, but went missing in action. It was finally reshipped and I received it this week, 2 months after ordering. We finally were able to assemble these yesterday and had some issues. One of the beds was damaged, with a few bent pieces that my husband was able to correct. One of the cotter pins holding something together was completely destroyed, needing to be replaced. A washer used to hold the retainer bracket on was missing. Most importantly, the remote had corroded batteries and did not work when we initially tried to sync to the bed. One of the beds has a soft green glowing light on the underneath, while the other has a bright white light that we can't seem to figure out underneath. It is so bright that it lights up the entire room. Lastly, we have to figure out a way to keep these from sliding apart, as we do not have carpet and the split bases will not stay together. I had assumed that since it's sold as a split king, it would come with something to connect them together. These beds and remotes look very different from what is depicted on your website, as do the mattress protectors. The instructions were not for this base and I can not find any information on the internet addressing these beds. Would love to have received better quality bases or at least the correct instructions for the bases. I would assume they can be synced to work together, but I will never know as there are no instructions. Previously, I would have recommended this company to someone else, but based on this experience, I can no longer say that.

I LOVE my bed....I LOVE the zero gravity... and being able to raise both the head and the foot.... I LOVE the massage...I wake in the morning with energy!! My bones don't hurt and I sleep longer than two or three hours at a time... I feel so much better... Thank you so much for such a wonderful product!! I only gave it 4 stars because I thought it came with a USB charger and mine did not... and I do not really care,,, I just feel so much better!! (I am 68 with arthritis in my back and post polio syndrome ) This bed is simply heaven...

The assembly is extremely easy. It’s very heavy so I needed help even moving out of the driveway after delivery, but I’m also a fairly small woman who is 5’3 and 110 lbs to be fair. I sleep much better and more comfortably. The app for it does not work at all and I feel like that’s something that could be upgraded considering the price of the equipment.

The frame is very sturdy and was easy to put together. While it can be put together by a single person, two people definately make the process much easier. Now for the shortcomings. The retention bar at the foot of the bed is too short. This causes the mattress to slide off the foot of the bed when raising the head. The mattress also has a tendency to slide to one side or the other. The can be fixed by making a taller retention bar, which would keep the mattress from canting and sliding. It's annoying to the point that I'm having a bar made.