Hi NautilusPIMP, We are elated to hear that you find your 98-inch Sony BRAVIA 5 "unbelievable" and that everything about the TV itself is perfect, leading to a five-star rating! We are thrilled that the TV's performance and quality are truly outstanding. However, we sincerely apologize that the included remote control was disappointing. We appreciate you sharing your detailed and honest feedback about the size, lack of backlighting, and missing dedicated keys. We have noted your comments and will certainly be sharing your concerns about the included remote with our Product Development Team for their review and consideration in future accessory designs. Thank you for choosing Sony! Regards, Dominick

Hi CRSU, It brings us great satisfaction to hear that your BRAVIA 5 is providing such a wonderful picture for your movies, football, and daily viewing. While we understand the setup took a bit of effort, we are delighted that you are now loving the results of your new TV. We really appreciate you being part of the Sony family. Regards, Dominick

Thank You for the Fantastic Review, Willow1003! We are absolutely thrilled to hear that your new K-65XR50C television was a gift and that you are enjoying it so much! It is incredibly rewarding to know that the quality of the picture is making such a positive impression. We put a tremendous amount of effort into delivering the clear, vibrant, and stunning images you expect from a premium Sony TV, and we are delighted that it shines through in your viewing experience. Thank you again for sharing your feedback and for making Sony a part of your home! Best regards, Gus, Sony Social Media Team

Hi Oomzmurryoo_450, thank you so much for your fantastic 5-star review of the Sony BRAVIA 5! We're really happy to hear how easy you found the setup, and that you're loving the thin, sturdy design. It's wonderful that you're enjoying the crisp picture, clear sound, and all the smart features. Your detailed feedback truly makes our day and confirms we're delivering the exceptional experience we aim for. Thanks for choosing Sony! Best regards, -Dominick

Thank you for sharing your fantastic review, Kookie09017! We are absolutely delighted to hear that you were "blown away" by the picture quality of your K-65XR50 television! It’s incredibly rewarding to know that the visual experience led you to say, “Wahh! This is beyond imagination!” We specifically engineer our screens to deliver colors that are vivid and lifelike and to achieve perfectly deep blacks, avoiding the grayish look of other panels. Your feedback is a wonderful validation of our commitment to delivering a truly immersive, realistic viewing experience. Thank you again for choosing Sony and for confirming that this purchase was "totally worth every penny." Best regards, Gus, Sony North America Customer Support

Hi Deniseinla_4984, We are absolutely thrilled to receive your fantastic 5-star review for the K55XR50! It's wonderful to hear that you are truly amazed by this television and that it's exceeding your expectations across the board. We're particularly delighted that you've noticed the very slim design, the rich colors, and the smooth and responsive user interface. We put a great deal of effort into ensuring our BRAVIA TVs deliver an immersive visual experience with intuitive navigation. Your comments about the sound from the TV are music to our ears! We design our TVs with advanced audio technologies to provide powerful and clear sound directly from the set, so it's rewarding to hear that it's making such a positive impact on your viewing experience. Thank you so much for choosing Sony. We hope you continue to enjoy your K55XR50 for years to come! DiegoV, Sony North America Customer Support

Hi Vaibs67, It's great to hear that you find the Sony BRAVIA 5 to be an excellent TV with good technology, and we sincerely appreciate you taking the time to leave a 4-star review! We also want to address your concern regarding the external hard drive immediately. We apologize for any confusion, but we are happy to confirm that the BRAVIA 5 absolutely supports external hard drives for media playback! It sounds like the issue you encountered may be related to the drive's formatting or its power draw exceeding the USB port's output. For future reference, the BRAVIA 5 officially supports external hard drives that use the following specifications: Supported File Systems: FAT32, exFAT, and NTFS Maximum Drive Size: FAT32: Up to 2TB exFAT and NTFS: Up to 32TB If your current external hard drive is formatted outside of these systems or exceeds the size limits, that would explain the connection issue. For a full breakdown of compatible hard drive requirements and additional troubleshooting steps, you can visit: https://www.sony.com/electronics/support/articles/00148248 We hope this clarifies the situation and helps you get your hard drive connected so you can enjoy all your media! Thanks for choosing Sony! Regards, Dominick

Hi IsmaelChicago, We are sorry to hear that you are experiencing performance issues with the apps and remote functionality on your BRAVIA 5. This is certainly not the experience we want you to have. To resolve these crashes and connectivity glitches, please try the following troubleshooting steps: 1- Perform a Power Cycle: Unplug the TV power cord from the wall outlet for approximately 2 minutes. Plug it back in and turn the TV on. This performs a soft reset that clears out temporary glitches and refreshes the system memory. 2- Check for System Updates: Ensuring your TV has the latest firmware is vital for app stability. Navigate to: Settings > System > About > System Software Update > Update your TV software. 3- Clear App Data and Cache: If specific apps like Netflix or YouTube are crashing, clearing their stored data can fix the issue: Go to Settings > Apps > [Select the specific app] > Clear data and Clear cache. If these steps do not resolve the issue, we want to help you get your TV back to peak performance. Please contact our dedicated technical support team for further troubleshooting at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Thank you for considering Sony! Regards, Dominick

Hi RandyW, We are sorry for the trouble you experienced with the remote during setup, though we are glad to hear it is now working. We recommend checking for a TV firmware update to ensure the Bluetooth connection remains stable and prevents this from happening again. If the remote begins to act up or lag in the future, please contact one of our technicians so we can help you further: https://us.esupport.sony.com/support/s/support-contact?language=en_US Thanks for choosing Sony. Best regards, Eliab

Hello Mr Rob, Thank you for considering Sony products. We sincerely apologize for the frustrating experience you’ve had with setting up your K-55XR50 TV and the issues with the remote and TV recognition. We also apologize for the inconvenience you experienced with the dealer and the delays in getting the support and replacement remote you needed. This is certainly not up to the quality standards we strive for. We appreciate you taking the time to share your feedback. Please rest assured that we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products and service. Best regards, -Fred