Customer reviews for H2OGO! Triple Splash 8'9" Inflatable Water Park

Customer reviews for H2OGO! Triple Splash 8'9" Inflatable Water Park for

H2OGO! Triple Splash 8'9" Inflatable Water Park

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4.5 out of 5 stars

stars647 ratings313 reviews

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Showing 131-140 of 313 reviews

Apr 17, 2023

Mom22

1 out of 5 stars review

Bad material

I bought at Sam's instore on April 1 set it up the second time . It ripped where they sowed it together on the top of one of the slide.i only used it twice and it ripped my kid don't weight more then 50lb. I expected it to be more durable. I guess they used cheap material. I'm so disappointed over all because I just spent 329 plus tax to only use it twice.

Helpful?

reply from Bestway USA

Hello, we are very sorry to hear that your Triple Splash Water Park has ripped. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

May 24, 2024

ksc

1 out of 5 stars review

Fun but not well made for the price

i puchased this last weekend. it was easy to set up. My grandchildren are 1 and 3. they went down the slide few times. I noticed once the water filled up the seams in front of all 3 slides we coming apart and it was leaking onto the tarp underneath i had to return the product. I figured over time they seams would eventually rip.

Helpful?

reply from Bestway USA

Hello, we're sorry that this has been your experience with your Triple Splash Water Park. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Mar 5, 2023

Lasted One Year

1 out of 5 stars review

Lasted One Year

We purchased in June of 2022. We were using it today and it just completely ripped at the seam and emptied of air in seconds. Was told by Sam’s employee we could bring in to return and we drove to the store only to be told that it is not covered under Sam’s club 100% satisfaction policy and manufacturer does not offer any warranty for this product.

Helpful?

reply from Bestway USA

Hello, we are sorry to hear that your Water Park has come apart at the seam. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

May 21, 2024

apianogal

1 out of 5 stars review

Seams came unstitched in 5 uses

We purchased this for our grandchildren last year. It has not lasted a full year and the stitching has cone undone. We literally only got to use this item like 5 times total. My grands are sad. Every time I call the number it rings twice and it hangs up... is there any one who can help? LITERALLY a lot of money for 5 uses.

Helpful?

reply from Bestway USA

Hello, we're sorry this has been your experience. You may be calling out of business hours if you are unable to get through to our customer service team. Our water parks do not have a manufactures warranty. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 7, 2025

Joann

5 out of 5 stars review

Was a breeze to setup. great quality and durability. kids LOVED LOVED IT! We have grandchildren from ages 2-13 yrs and they had the time of the life. This is the greatest investment I have made because seeing the smiles and hearing the laughter from the kids is priceless.

Helpful?

reply from Bestway USA

Thank you for your review of your Splash Pad, Joann! We appreciate you taking the time to share your thoughts, and we’ll be sure to pass your feedback along to our team!

Jun 16, 2025

Grandma

5 out of 5 stars review

Verified Purchase

Summer time fun

So much fun. Well constructed. So glad we bought it.

Helpful?

reply from Bestway USA

We hope you guys have a ton of fun with the Triple Splash Water Park this summer! Thank you for taking the time to share your experience with us!

Jun 28, 2022

Gram

5 out of 5 stars review

Verified Purchase

Worth the money....

Sturdy construction, easy set up - loads of fun for the grands!

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Apr 13, 2023

kfam

2 out of 5 stars review

Verified Purchase

The box was roped to pieces before it even go it u

Didn’t even get to use it

Helpful?

reply from Bestway USA

Hello, we are very sorry to hear that your box was torn apart. Please Contact Sam's Club Customer Service regarding this shipping issue.

Jun 23, 2022

Selene

5 out of 5 stars review

Verified Purchase

Great quality

Very well made easy to put up.

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May 30, 2022

Lee

5 out of 5 stars review

Verified Purchase

It’s a blast !!

Oh. My. Goodness. Kids love it, parents will too. Warning! This thing is huge!!

Helpful?

reply from Supplier Response

Hello Lee, we're happy to hear that everyone is having fun with the Triple Splash Water Park! If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.