Thank you for your feedback, and I'm truly sorry to hear about your experience with this product. We understand how frustrating it can be when a product doesn’t meet your expectations, especially when it impacts your travel plans. We take quality seriously and would love to learn more about your situation to help make it right. Please feel free to reach out to us at 1-800-GILLETTE. Your satisfaction is important to us!

Your safety and satisfaction are our top priority. With the many quality and safety checks we have in place, we expect our Exfoliating Razor to exfoliate the skin and reduce your routine by a step leaving you with comfortably smooth results. We're so sorry to hear about this, and be assured that this isn't normal especially if you used warm water and a shaving cream/gel. We'd like to learn more, so when you have a free moment, give us a call at 800-445-5388.

When using our GilletteLabs Exfoliating Razor, we expect you to notice a quicker smoother shave due to the exfoliating powers it has to offer. While we're sure you know this, this razor works better when the hair is trimmed down, soaked in warm water, and when a pre-shave is applied. Shaving against the grain also helps. Your feedback and satisfaction are important to us, and we'd like to hear from you about this. Please call us at 800-445-5388.

Dale, quality has always been at the forefront of everything we do. We use top-grade steel and a special coating to ensure your blades last longer and cut better, especially when paired with warm water and a shave prep. This should help make them last around a month so long as you trim the area beforehand. We'd like to collect some additional information and help. Please call us at 800-445-5388.

Especially for maintaining your head, you'll need a sharp blade to get that premium look you're after, Sean. Our Gillette Labs Exfoliating Razor was crafted to mechanically exfoliate the skin and remove dirt and debris so that you can get a smooth shave when you use warm water and a pre-shave. We're sorry that the blades weren't as sharp as you expected, and we'd like to learn more. When you have a free moment, give us a call at 800-445-5388.

With quality being at the heart of what we do, and with the checks we have in place, we wouldn't expect you to have this kind of experience with our GilletteLabs Exfoliating Razor especially when used as directed. We're sorry this happened, but we're glad you reached out to our team and got some help. If you need to get in touch with us again, please give us a call at 800-445-5388.

We appreciate your feedback and will pass it along to our team.