As you can imagine Tom, we're all about smooth results and smooth experiences. We're so sorry to hear that you didn't have the premium experience we'd expect from our Exfoliating Razor., but please know this is very unusual. While we're sure you know this, we recommend trimming the facial hair down first, soaking any facial hair you want to remove in warm water, and apply a pre-shave through your shave. This helps soften the hair up and makes it easier and more comfortable to remove. We'd love to hear from you about this and help, so when you have a moment, please give us a call at 800-445-5388

When you're needing a high-quality shave, you shouldn't look further than your GilletteLabs Razor. These blades are designed for effortless shaving and get you smooth results. We're sorry you weren't a fan of them, and we'd like to collect some additional details, see what's going on, and see if we can improve your future uses. Please call us at 800-445-5388.

We're very sorry you feel this way, and would love to help you while gathering some further details to pass along to our Quality Assurance Team. Please call us at your earliest convenience at (800) 445-5388.

We hope you enjoy your brand-new Exfoliating Razor, Leo! We apologize for the confusion, but the exfoliating bar is actually attached to the razor itself. It's not on each individual cartridge. We hope this clarifies things, and if you have any questions, or if you'd like to talk about your experience, please call us at 800-445-5388.