Hey there, Ray. We take great pride in creating quality blades so that our users get the high-quality shave they deserve. We're truly sorry to hear that one of our loyal users who's been using our blades for over 40 years isn't a fan of this. We'd like to learn more about why that is and see if we can improve your future uses. We can be reached at 800-445-5388.

There's nothing more important to us than your safety and satisfaction, so we're truly sorry to hear that you're not a fan of our 5-bladed razor and its size. This isn't what we expect as it's not the number of blades that cause nicks and cuts, but rather a blade being put onto the skin with high pressure at the wrong angle. Having more spring-mounted blades closer together distributes the pressure more evenly across the contours of your face, leading to a more comfortable shave. We have numerous quality and safety checks, but for the best results, we always recommend using warm water, a shave prep, and shaving using light and gentle strokes if you're not already doing these things already. Please discontinue using it. We'd like to make a report to our Safety Team and help. Please call us at 800-445-5388.

When using our GilletteLabs Exfoliating Razor, we expect you to notice a quicker smoother shave due to the exfoliating powers it has to offer. While we're sure you know this, this razor works better when the hair is trimmed down, soaked in warm water, and when a pre-shave is applied. Shaving against the grain also helps. Your feedback and satisfaction are important to us, and we'd like to hear from you about this. Please call us at 800-445-5388.

We test our Gillette razors many times to ensure you receive a top quality product, so we're sorry to hear about this and will report it to our Quality Assurance Team. If you'd like any help, kindly give us a call at (800) 445-5388.

Quality and your safety have always been at the forefront of everything we do. We expect you to continue to get great quality shaves with our GilletteLabs Blades as you do with our Fusion ones. We have quality and safety checks in place to ensure this, so this isn't what we expect, and we're very sorry to hear that this is going on, especially to you, a loyal user of our blades. We're sure you take great precautions while shaving, so we suggest you continue to use warm water and shave prep to soften the hairs and skin. Since this razor helps get you a smoother shave faster, we suggest you watch over how many times you go over the same areas, as you may already have smooth results. Remember, the fewer times you go over the better. Because this isn't something we take lightly, we'd like to hear from you about this, make a report to our quality and safety teams, and assist. Please call us at 800-445-5388