Above all else, your satisfaction comes first. Extensive quality testing goes into the design of our products, and we wouldn't expect anyone, let alone one of our loyal fans to be underwhelmed with our GilletteLabs blades, especially when using warm water, a shave prep, and shaving against the grain. We'd love to hear from you about this, and see if we can help improve your future uses. Please call us at 800-445-5388.

Thank you for your review. Please know that we go to great lengths to ensure our products reach you in the best possible condition, and that this isn't something we'd expect. Are you able to double check that you fitted the cartridge correctly into the handle? Otherwise, please give us a call at (800) 445-5388. We'd be happy to see how we can help.