Hi there- Shokz here! We&#39;re very sorry to hear this has been your experience. To achieve a better fit with Shokz OpenDots ONE, place the ball-shaped speaker on the inner ridge of your ear and the battery behind it, angling the JointArc slightly downward (0°–30° to the ground). Avoid bending the arc excessively or inserting the speaker into the ear canal to ensure maximum comfort and security. <br />If you find these are not a good fit for you, we kindly ask that you reach out to Sam&#39;s Club Customer Service directly to learn of their return policy. Thank you!

Hi there- Shokz here! We're very sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenDots ONE. We then ask that you reset your OpenDots ONE. To reset your Shokz OpenDots ONE, place both earbuds into the charging case with the lid open and hold the button on the back of the case for 15 seconds. The orange light inside will flash for 5 seconds to indicate a successful reset. The light will then flash orange and green, indicating they are ready to pair. Turning Off the Volume Limit will also assist with any low volume issues. For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature. For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit. For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them. If the volume is still not loud enough, we suggest customizing the EQ settings in the Shokz App to enhance the volume of vocals or bass. If the issue persists, all Shokz come with a two-year warranty. Please visit our Shokz site to begin a claim. Thank you!