Enjoying the comfort of a hot towel shave is of the utmost importance to us, Dave. We understand enjoyment first comes with the handle, so we do many tests to ensure it's just right for our users. We're sorry to hear you're not a fan of it, and we'd love to hear your thoughts about it. When you're free, please call us at 800-445-5388.

We test our Gillette razors many times to ensure you receive a top quality product, so we're sorry to hear about this and will report it to our Quality Assurance Team. If you'd like any help, kindly give us a call at (800) 445-5388.

Hey there, Ray. We take great pride in creating quality blades so that our users get the high-quality shave they deserve. We're truly sorry to hear that one of our loyal users who's been using our blades for over 40 years isn't a fan of this. We'd like to learn more about why that is and see if we can improve your future uses. We can be reached at 800-445-5388.

When you're needing a high-quality shave, you shouldn't look further than your GilletteLabs Razor. These blades are designed for effortless shaving and get you smooth results. We're sorry you weren't a fan of them, and we'd like to collect some additional details, see what's going on, and see if we can improve your future uses. Please call us at 800-445-5388.

We're very sorry you feel this way, and would love to help you while gathering some further details to pass along to our Quality Assurance Team. Please call us at your earliest convenience at (800) 445-5388.

Your safety and satisfaction are our top priority. With the many quality and safety checks we have in place, we never expect a fellow shave nerd to go through this kind of experience. We aimed to make this a one-of-a-kind razor because it exfoliates the skin and helps remove dirt and debris leading to a more comfortable shave. We're sorry it's not up to your usual standards, and when used alongside warm water and a pre-shave, we'd never expect this. We'd love to hear from you about our new razor. When you have a free moment, give us a call at 800-445-5388.

We hope you enjoy your brand-new Exfoliating Razor, Leo! We apologize for the confusion, but the exfoliating bar is actually attached to the razor itself. It's not on each individual cartridge. We hope this clarifies things, and if you have any questions, or if you'd like to talk about your experience, please call us at 800-445-5388.