Dale, quality has always been at the forefront of everything we do. We use top-grade steel and a special coating to ensure your blades last longer and cut better, especially when paired with warm water and a shave prep. This should help make them last around a month so long as you trim the area beforehand. We'd like to collect some additional information and help. Please call us at 800-445-5388.

When using our GilletteLabs Exfoliating Razor, we expect you to notice a quicker smoother shave due to the exfoliating powers it has to offer. While we're sure you know this, this razor works better when the hair is trimmed down, soaked in warm water, and when a pre-shave is applied. Shaving against the grain also helps. Your feedback and satisfaction are important to us, and we'd like to hear from you about this. Please call us at 800-445-5388.

Quality and your safety have always been at the forefront of everything we do. We expect you to continue to get great quality shaves with our GilletteLabs Blades as you do with our Fusion ones. We have quality and safety checks in place to ensure this, so this isn't what we expect, and we're very sorry to hear that this is going on, especially to you, a loyal user of our blades. We're sure you take great precautions while shaving, so we suggest you continue to use warm water and shave prep to soften the hairs and skin. Since this razor helps get you a smoother shave faster, we suggest you watch over how many times you go over the same areas, as you may already have smooth results. Remember, the fewer times you go over the better. Because this isn't something we take lightly, we'd like to hear from you about this, make a report to our quality and safety teams, and assist. Please call us at 800-445-5388

We test our Gillette razors many times to ensure you receive a top quality product, so we're sorry to hear about this and will report it to our Quality Assurance Team. If you'd like any help, kindly give us a call at (800) 445-5388.

Thanks for your review and also bringing this to our attention, Cubancutie. Our razors go through many quality checkpoints, so breakage isn't something we'd expect when our razors are used properly. Please call us at (800) 445-5388 and we'll be glad to help!

Enjoying the comfort of a hot towel shave is of the utmost importance to us, Dave. We understand enjoyment first comes with the handle, so we do many tests to ensure it's just right for our users. We're sorry to hear you're not a fan of it, and we'd love to hear your thoughts about it. When you're free, please call us at 800-445-5388.

Especially for maintaining your head, you'll need a sharp blade to get that premium look you're after, Sean. Our Gillette Labs Exfoliating Razor was crafted to mechanically exfoliate the skin and remove dirt and debris so that you can get a smooth shave when you use warm water and a pre-shave. We're sorry that the blades weren't as sharp as you expected, and we'd like to learn more. When you have a free moment, give us a call at 800-445-5388.

With quality being at the heart of what we do, and with the checks we have in place, we wouldn't expect you to have this kind of experience with our GilletteLabs Exfoliating Razor especially when used as directed. We're sorry this happened, but we're glad you reached out to our team and got some help. If you need to get in touch with us again, please give us a call at 800-445-5388.