Customer reviews for Member's Mark 10' Family Pool forPoor quality
Great size pool for a few days' fun. did not hold up with cleaning and a patch. we used a 2nd patch on the hold near the bottom seam; it also didn't hold. Got a new pool the same season and it must have a small leak somewhere on the outside of one ring because it also keeps sinking slowly and will not withstand the heat. poor investment this year. not a good brand
Hello Emily, we’re sorry to hear you experienced multiple leaks and that repairs didn’t hold up as expected. We understand how disappointing it is when a pool doesn’t perform reliably through the season. Please give our customer service team a call at 888-670-4386. We’ll be glad to review warranty options and help resolve this for you. Hours: 7 AM–7 PM MST (Mon–Fri), and Saturday during our regular weekend business hours (MST). Thank you for your purchase at Sam’s Club.
Leaks
Fun form factor. Great size, good depth, nice shape, and the couch part is great. But both of the main air compartments leaked when new (the small compartments were fine). It was just enough to fill it up and swim for 30 minutes before water started spilling over the sagging sides. Same result both times we tried.
Hello, we’re very sorry to hear the air compartments leaked and the pool couldn’t hold water properly. That’s not the quality we expect, and we understand how disappointing that experience must have been. Thank you for sharing your feedback with your purchase at Sam’s Club.
We put it up in the yard and let it sit one day with the water in it to warm up. the next day the top ring was completely deflated. we filled it back up and realized it already had a slice in it not from us we did not even get to use it. Disappointed!
Hello Rebecca, we’re sorry to hear the top ring developed a cut before you even had the chance to enjoy the pool. We understand how disappointing it is to set everything up only to discover a defect. Please give our customer service team a call at 888-670-4386 (8 AM–6 PM MST, Mon–Fri). We’ll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam's Club.
Defective with a hole
It's a great size pool. And I love the little seating area. However, the second day, after blowing it up and filling, we woke up to the top half deflated. Refill it with air and it went down. Almost immediately. I did call Customer Service and was able to get a refund without actually taking a wet pool in my car, which was nice. Still aggravation that I had to waste the water and now refill a new pool.
Hello, we’re very sorry to hear about the issue with the pool deflating and the frustration of dealing with repeated air loss after setup. That’s not the experience we want for you, especially after the time and water spent filling it. We appreciate you sharing your experience and are glad you were able to get support through customer service at Sam’s Club.
we bought 2 because we have 5 kids and they were on sale for 20 dollars. They are def not 10ft long from end to end. maybe 7ft. my oldest is 5ft 2in and can't lay down fully. the blow up ends are probably a foot and a half each which would be 3ft added to the 5 ft making it 8ft if my son could fully lay down. the photo is very misleading and def not the pool you get.
Hello, We are sorry for your experience. Please know you can exchange or return it for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you continue to have problems and need further assistance. Thank you!
Bang for your buck
This was half off or on instant savings when I got it so it was only $20. You literally cannot beat that! We buy one every year and use the tar out of it with my 5 young kids until we are ready to invest in a permanent pool when everyone is old enough! I love to lay long ways on the seat and lounge when the kids aren't in it! We put our little tykes plastic slide over the edge for even more fun.
Disappointed
one time use? am I the only one having a problem with this pool? I used it one time and It already deflated, and then I seen it goes on sale after I buy it for $40 and now it's on sale for half off? coincidence. I think I need a refund.I'm very disappointed.
Hello Mercedes, we’re sorry to hear your pool deflated after just one use and understand how disappointing that must be. Please give our customer service team a call at 888-670-4386, Hours: 8 AM–5 PM MST (Mon–Fri). We’ll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam’s Club.
UNSAFE DESIGN
I DO NOT recommend this pool for small children. Children can get stuck between the seat and pool in seconds. There is an approximate 6” gap between the back of the seat and pool. This is NOT a good design. please take this into consideration before purchasing for small children.
Hello Jimmy, thank you for sharing your feedback regarding the pool’s design. Safety is extremely important to us, and we appreciate you bringing your concerns about the gap behind the seat to our attention. We will share your comments with our product team for review. Thank you for your purchase at Sam's Club.
2nd Pool Purchased Won't Hold Air
Returned first pool was leaking out of cup holder area. Purchased a 2nd opened yesterday and bottom ring goes flat with hour I filled it with air and then water before kids got in it was flat. Disappointed
Hello Elizabeth, we're sorry to hear you've had the same issue with two pools not holding air. We understand how frustrating that must be, especially after replacing the first one. Please give our customer service team a call at 888-670-4386, Hours: 7 AM–7 PM MST (Mon–Fri) and Saturday during our regular weekend business hours (MST). We'll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam's Club.
Skip this one. Deflated-just like my hopes
Pretty disappointed in this pool, only got to use it twice. Like others the top ring lost air in the first use, drained it and let the air out-thought maybe we just didn't close the valve great. Nope, on the 2nd use same thing and we kept it up in the driveway instead of taking it down…and both rings lost air within a few days.
Hello, we’re sorry to hear the pool lost air in both rings after only a couple of uses. That’s not the experience we want for our customers. Please give our customer service team a call at 888-670-4386, Hours: 8 AM–5 PM MST (Mon–Fri), and we’ll be glad to review warranty options and help resolve this for you. Thank you for your purchase at Sam’s Club.