Hello from Ello! We’re so glad to hear you love the cup, but sorry to hear the straw hasn’t been a great experience. That’s definitely not what we want for you. Please feel free to reach out to our Customer Service team at support@elloproducts.com and they’ll be happy to help further.

Hello from Ello! We’re so glad to hear you’re loving your Oasis tumblers, Jeff! Thanks for sharing the love — cheers to many more perfectly chilled drinks ahead!

Hello from Ello, Thanks for sharing your feedback — we’re sorry to hear this wasn’t the experience you were expecting. We appreciate you taking the time to let us know how the tumbler performed for you. Our customer service team would be happy to learn more and look into this with you directly. Please feel free to reach out to them at support@elloproducts.com so they can assist further. We appreciate you giving Ello a try.

Hi there! Thank you for sharing your experience! We're happy to hear that you're loving your water bottle. Please reach out to us at support@elloproducts.com if we can assist you with anything.

Hi there! Thank you for sharing your experience! We're happy to hear that you're loving your water bottle. Please reach out to us at support@elloproducts.com if we can assist you with anything.

Hello from Ello! We’re sorry to hear the tumbler is leaking, as it’s designed to provide a secure seal when properly closed. That’s not the experience we want for our customers. Our Customer Experience team would be happy to help look into this further — please reach out to us at support@elloproducts.com .