We hope you enjoy your brand-new Exfoliating Razor, Leo! We apologize for the confusion, but the exfoliating bar is actually attached to the razor itself. It's not on each individual cartridge. We hope this clarifies things, and if you have any questions, or if you'd like to talk about your experience, please call us at 800-445-5388.

We're very sorry you feel this way, and would love to help you while gathering some further details to pass along to our Quality Assurance Team. Please call us at your earliest convenience at (800) 445-5388.

Above all else, your satisfaction comes first. Extensive quality testing goes into the design of our products, and we wouldn't expect anyone, let alone one of our loyal fans to be underwhelmed with our GilletteLabs blades, especially when using warm water, a shave prep, and shaving against the grain. We'd love to hear from you about this, and see if we can help improve your future uses. Please call us at 800-445-5388.

Our consumers deserve a premium shave, Shaun, and with this in mind, our GilletteLabs Exfoliating Razor was born. By removing dirt and debris before the blades reach you, you'll require fewer strokes to get the comfortably smooth shave you know and love. We're sorry you found these blades to not be up to your normal standards, and we'd love to learn more. We can be reached at 800-445-5388.

Thank you for your review. We want to assure you that we go to great lengths to ensure our products reach you in the best possible condition, and this is unusual. Please give us a call at (800) 445-5388 so that we can learn more and see how we can best help.

Thank you for your review. Please know that we go to great lengths to ensure our products reach you in the best possible condition, and that this isn't something we'd expect. Are you able to double check that you fitted the cartridge correctly into the handle? Otherwise, please give us a call at (800) 445-5388. We'd be happy to see how we can help.