[This review was collected as part of a promotion.] I love the machine but service is nonexistent. I will only touch on service with this review to complete the story on the product itself. First the machine - installed, calibrated and set up, test wash and then a snag when we attempted first load. Error about 20 min in saying check shipping bolts with no option to get out of error. We quadruple confirmed they had been removed but only option after 30 min call was for the deli/installers to come out. After much back and forth we acquiesced knowing they were not going to be able to do anything. Mind you you this was scheduled for another week out - unacceptable given all the issues we had getting the machine. So we unplugged the machine to stop the beeping and I ran a rinse spin on the load that had stopped. Same problem. After several more attempts and checks I unplugged again, and recalibrated after plugging back in. IT WORKED! After that load we moved the machine back in place - it’s heavy but sliders are awesome - AND recalibrated again. No issues. It does take getting used to putting in and taking out dry clothes. I did validate several times that water was going in and out and the drum was spinning! Having a tank that contains the soap and fabric softener for multiple loads is weird. I can’t tell if it’s using either or how much it’s using. Time will tell on that matter. I have done maybe 12 loads of laundry in the the past 3 days since getting the machine (seriously a whole nother story on delivery (scheduled 4x not once because of us - and oh so much more) so I feel a bit of an expert having done so much laundry and choosing the different cycles. For towels even though I asked for more dry, I still had to do another time dry cycle for them to actually dry. I don’t iron so the fact that some clothes complete more wrinkly than my old machine is something I need to work with. (I do hang and fold immediately) An annoyance I will work through is that I can’t stop the dryer and open the door right away as the machine feels it needs to cool for about 5 min regardless of the length of time it was on. We got black and I love the color. I also love that I have more room in my laundry room! We did not want to introduce more humidity into the house so got the vented version and put the machine where the washer once stood. Our laundry table/basket now sits where the dryer was and you can’t see the dryer vent behind. The machine is relatively quiet. It doesn’t take a lot of extra time to run a wash/dry cycle (<1 hour to about 2 to 2.5 hours). I recommend this machine so far but consider purchasing from your local appliance store where service may be a commodity.

[This review was collected as part of a promotion.] Great addition to the washer/dryer. It makes the whole laundry process somewhat easier by raising the drum to a height that is easier to work with. The underneath storage is helpful to store extra supplies.

[This review was collected as part of a promotion.] Fits perfectly, and I was surprised it handles the weight of the washer/ dryer combo unit. The additional storage for towels and detergent is nice, and it looks like it is built into the system. It also helps raise the washer door to waist/stomach level for a 5' 9" person to keep me from bending too much to see into the back of it. A bit pricey, but I'm happy I added it.

[This review was collected as part of a promotion.] The product is good and useful but getting the 400lb washer on top not so much. While it’s up there I don’t see any issues, no wobbling or buckling but the drawers could have been a little taller since the soap doesn’t fit unless it’s tipped

[This review was collected as part of a promotion.] Looks amazing with the washer and dryer aesthetically pleasing and a ton of storage

[This review was collected as part of a promotion.] The item is great and functional . Item is sturdy and well put together

[This review was collected as part of a promotion.] Excellent washer/dryer, we had our previous Samsung washer and dryer for 10 years and never had any problems!

[This review was collected as part of a promotion.] Love the finish and how this coordinates with my New AI Bespoke all in one washer dryer

[This review was collected as part of a promotion.] This fits perfect under the Bespoke all-in-one washer/dyer.

[This review was collected as part of a promotion.] Excellent Pedestal. It allows me to store all laundry items.