Hello from Ello,<br /><br />Thanks for sharing your feedback — we’re sorry to hear this wasn’t the experience you were expecting. We appreciate you taking the time to let us know how the tumbler performed for you.<br /><br />Our customer service team would be happy to learn more and look into this with you directly. Please feel free to reach out to them at support&#64;elloproducts.com<br /> so they can assist further.<br /><br />We appreciate you giving Ello a try.

Hi there! Thank you for sharing your experience! We&#39;re happy to hear that you&#39;re loving your water bottle. Please reach out to us at support&#64;elloproducts.com if we can assist you with anything.

Hello from Ello!<br />Thank you for sharing your feedback. We appreciate you pointing this out — depending on ice size and placement, ice can sometimes interfere with how the straw sits in the cup.<br /><br />If you have any questions or would like additional assistance, please feel free to reach out to us at support&#64;elloproducts.com<br />.