Hello Kay! I'm sorry to hear that you're having trouble with the Cascade ActionPacs not dissolving! We definitely want to help you get the best performance from our product. Here are some quick tips: - Check the dispenser cup: Make sure it's clear of any obstructions. - Verify sprayer arms: Ensure they can move freely without any blockages. - Water pressure: Run the dishwasher when other water demands are low to ensure enough pressure. - Water temperature: It should be at least 120°F (49°C) for optimal dissolution. If you still have issues after checking those steps, we’d love to help you further please give us a call at (800) 765-5516.