Hello Kay! I&#39;m sorry to hear that you&#39;re having trouble with the Cascade ActionPacs not dissolving! We definitely want to help you get the best performance from our product. Here are some quick tips:<br /> <br />- Check the dispenser cup: Make sure it&#39;s clear of any obstructions.<br />- Verify sprayer arms: Ensure they can move freely without any blockages.<br />- Water pressure: Run the dishwasher when other water demands are low to ensure enough pressure.<br />- Water temperature: It should be at least 120°F (49°C) for optimal dissolution.<br /> <br />If you still have issues after checking those steps, we’d love to help you further please give us a call at (800) 765-5516.