Hi Matt, We’re sorry to hear you’re not fully satisfied with the picture quality on your Samsung U7900F TV. If the image appears too dark, we suggest disabling certain energy-saving features, which can automatically adjust brightness and affect how the screen looks. Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer. You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode • Standard – Default mode for general viewing • Dynamic – Brighter and clearer, ideal for well-lit rooms • Movie – Best for dark room viewing • Eco – Energy-saving mode • Filmmaker Mode – Preserves content as intended by creators To fine-tune brightness, go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, then adjust the Brightness level (0–50) to your preference. Lastly, please make sure your TV is running the latest firmware: Home > Home > left directional key > Settings > Support > Software Update > Update Now We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Advisor

Hi Betty, Thank you for your feedback regarding lip sync issues on your Samsung U7900F TV. Audio delays can sometimes be related to the content source, but if you're noticing this issue across multiple inputs or apps, there are a few settings to try depending on your setup: If you're using external audio (e.g., a soundbar or receiver): 1. Adjust the Digital Audio Delay. You can manually sync the audio with the video: Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay 2. Enable Pass-Through Mode. This allows the audio signal to bypass additional TV processing, reducing delay: Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through If you're using the TV’s built-in speakers: 1. Run a Software Update. Firmware updates may improve system performance, including audio sync: Settings > Support > Software Update > Update Now 2. Cold Boot Your TV. With the TV on, hold down the power button on your remote until the TV turns off and back on. This can resolve temporary sync issues. If the problem persists after trying these steps, we’d be happy to help with additional troubleshooting or arrange service if needed. Please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link. ~ Samsung Advisor

Hi TSho857, Thank you for sharing your experience. Samsung remotes are designed to offer convenient control, but we understand if you’d prefer to use a universal remote. Many third-party remotes work well with Samsung TVs, though setup steps may vary by brand and model. To get started, we recommend checking the manufacturer’s instructions for programming codes and pairing methods. If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available at the ‘Support’ link on our website. ~ Samsung Advisor