Device is unable to update from its own app, leaving it unusuable. A quick google search shows this is a HUGE issue they have otherwise left customers to figure out. Have exhausted attempts to fix from FAQ and customer service is 0 help. incredibly frustrating, returning.

The good- this speaker sounds really good in a 14x20 living room. The Bad-doesn't stay connected, I have to reconnect the thing every two weeks or more and the reconnect procedure is tedious and has to be repeated MULTIPLE times (do the exact same thing 10 times and time #10 it works as an example)/you have to have wifi, Bluetooth, and location on just to do anything with this speaker/there has been times where the app says the speaker is fine and yet no sound is coming out, or the app says the speaker disappeared and yet it is playing just fine/Sonos support doesn't have an email option, just a chat that has a narrow window of when they will answer of a phone number that puts you on an indefinite hold. For a 500$ single speaker, WE should expect that it would work when needed and as it is supposed to, but instead it is a nightmare to deal with.

I bought the Beam Gen 2 and a Sonos Mini Sub for base. The sound is very good, but this soundbar does NOT work with my Samsung QN90 TV. Sonos says they are working on a fix, but they do not know if or when it will fixed. I wasted $1000 on this soundbar because now it just sits and acts as a very expensive Alexa speaker. Shame on Sonos, I thought I was buying the best.

I did a lot of research on available sound bars and Sonos was always one of the top recommended brands. My wife wasn’t too fond of the price, until we went to our local club and ran it and the other brands, through their demo mode. The Sonos Beam blew every sound bar at Sam’s out of the water, and made them all sound flat and washed out, which convinced the wife that it was worth the money. If your thinking about upgrading your sound bar, spend a little more and start building your Sonos system.

I bought this Sonos soundbar Ver 2 a few weeks ago. Installation was a breeze and sound is excellent. The reason of 4 stars instead of 5 is because I bought it as part of a promotion that gives you a FREE $40 Apple gift card. I got an e-mail from Sonos a week later I submitted the request saying that the Sam's Club invoice doesn't specify the Version number of the sound bar. If I don't submit the invoice with the version number, Sonos will cancel my request. The invoice says SONOS Soundbar. I also included the serial number of the item in my request and Sonos should be able to confirm that belongs to a Version 2. If this persist, I will return it to Sam's I let them deal with Sonos. This might be an SPAM. There is no way to contact Sonos customer support about this.

Disappointing. Very 'thin' sound. Needs the subwoofer which is another $400 and isn't sold by Sam's. Must have an i-Something device on iOS 18 or greater to properly configure all of its features. Returned.

Very disappointed!!!!!! Would have never dreamed in a million years that i would have to have WiFi to have a sound bar for my TV !!!!! Returning immediately!!!! No hard feeling to Sam's Club

Like my other Sonos products this soundbar didn't disappoint

Easy to set-up and the free bracket makes it look like it is floating on the shelf

Just purchased and love it but the coupon for everything else are expired