Customer reviews for POLYWOOD Gulf Shores Patio Collection, 18pc

Customer reviews for POLYWOOD Gulf Shores Patio Collection, 18pc for

POLYWOOD Gulf Shores Patio Collection, 18pc

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1 out of 5 stars

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Showing 1-4 of 4 reviews

Jun 2, 2026

anonymous

1 out of 5 stars review

Horrible shipping experience

Can’t comment on the product yet because it is three weeks past the delivery date and we still don’t have the product. Not sure why Sam’s Club, an American company with deep pockets would use Maersk as their shipping company. I have spent hours on the phone with Sam’s Club and Maersk trying to find our order. Of course Sam’s Club charged my CC right away. It has been six weeks since order date. If the items ever do arrive I will add comments about quality.

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reply from POLYWOOD Brand Expert

Hi Anonymous, <br />Thank you for taking the time to leave a review. We are really sorry to hear about the frustration with your order experience. We understand that longer production times can be frustrating, and we truly appreciate your patience. We hope that once your furniture arrives, you will be able to enjoy your furniture for a years to come! We appreciate your feedback! Thank you! <br />Best, <br />Stephanie

Jun 3, 2026

Joseph

1 out of 5 stars review

Poor Customer Service

Just as the other review before mine. I'm having the same issue! Del was scheduled for yesterday and I waited ALL day! I have also spent hours trying to get an update and Sam's has offered NO help! Sam’s Club also charged my CC right away!

Helpful?

reply from POLYWOOD Brand Expert

Thank you for sharing your experience, Joseph. We sincerely apologize for the delivery delay and the frustration caused by the lack of updates. We understand how disappointing it is to spend time waiting for a scheduled delivery and then have difficulty getting information about your order. Your feedback is important, and we appreciate you bringing these concerns to our attention. Best, The POLYWOOD Team

Jun 10, 2026

anonymous

1 out of 5 stars review

Still no furniture, horrible customer service

Still no patio furniture, no confirmation on order, horrible customer service. It’s past the delivery date and no confirmation received. I’ve tried to reach customer support and it’s so hard to speak with someone even via chat. I’m trying to cancel my order and search for another patio set and they won’t let me until a much later date. I’m sitting in limbo and still don’t know the status!

Helpful?

reply from POLYWOOD Brand Expert

Thank you for your feedback. We're sorry to hear about the delays and communication issues you've experienced with your order. We understand how frustrating it is to be past the expected delivery date without an update. We encourage you to contact the customer support team with you information so someone can assist you with available options. Best, Trex Outdoor Furniture

Jun 12, 2026

anonymous

1 out of 5 stars review

Who knows when it’s coming

Shipping nightmare. Have been waiting for 4 weeks and every delivery day passes by. Shipping company doesn’t have it, sam’s has no answers

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