Would you please unplug the power adapter of the product for 10mins and then plug it back in to check the issue? You could also reset the device and see if it helps. Reset: when plugging in the device, hold the power button for 10 seconds to reset the device. Or you can re-download the app and try it. If the issue is not resolved, please contact Email: support@govee.com

Dear Customer, Thank you for sharing your concerns with Govee. We truly value your words and are committed to ensuring your satisfaction with our products. Please feel free to reach out to us at support@govee.com anytime. Govee takes full responsibility for the quality of our products, and we sincerely hope you’ll give us the opportunity to resolve your issue. Looking forward to assisting you further! Best regards, Govee Customer Support

I'm so sorry for your inconvenience. Here are some tips which may help you: 1.Please unplug the adapter and re-plug it again 10 mins later. 2.Please reset the controller box: holding the power button for 10s. If the problem persists, please feel free to reach out to us. Email:support@govee.com