Thank you for sharing your feedback. Wireless charging is less efficient than wired charging by nature — some energy is always lost as heat during magnetic induction — so wireless output will be lower than the unit&#39;s rated capacity. For the full charging capacity advertised, we recommend using the included USB-C cable, which delivers significantly more power to your phone than wireless. Factors like phone case thickness, alignment with the magnetic ring, and ambient temperature can also affect wireless performance. We appreciate your honest review.<br />— The iHome Team

Thank you for sharing your feedback, and we&#39;re sorry to hear the power bank isn&#39;t performing as expected. Wireless charging is less efficient than wired charging by nature — some energy is always lost as heat during magnetic induction — but the ratio you&#39;re describing sounds outside the normal range. Factors like phone case thickness, alignment with the magnetic ring, ambient temperature, and using the phone while charging can also affect performance. We appreciate you taking the time to leave an honest review.<br />— The iHome Team

This charger is designed with built-in magnetic alignment specifically for MagSafe-compatible iPhone models (iPhone 12 and newer). The magnetic feature works with Apple’s MagSafe functionality, which includes an internal magnet ring inside the phone.<br /><br /><br />While the charger will still provide standard wireless charging for other Qi-enabled devices like the Google Pixel 7, those devices do not have the built-in magnetic ring required for the magnet to attach securely. Without that magnet system, the charger will charge, but it will not “snap” into place or hold while moving.

Thank you for your feedback, and we&#39;re sorry the power bank didn&#39;t work out for you. Wireless charging speeds can vary based on your phone model, case thickness, and alignment with the magnetic ring — and some warmth is normal during the magnetic induction process. We appreciate you giving the product a try and sharing your experience.<br />— The iHome Team