Saba<br /><br />We are very sorry to hear that your bike didn’t work properly upon arrival. We understand how frustrating this can be when you are excited to use your new unit. We appreciate your feedback and will pass it along to our teams.<br /><br />If you ever have questions regarding our products, please feel free to contact us directly at my.iFIT.com.<br /><br />Thanks! - NordicTrack - Powered by iFIT

BPWe are sorry that your bike is making noises and that you have noticed black powder on the floor. We understand that seeing powder below your unit is concerning, and we know that it is hard to concentrate on a workout with consistent noises. Please reach out to our team directly at my.iFIT.com so we can look into the problems you are experiencing. We look forward to speaking with you.Thanks! - NordicTrack - Powered by iFIT