We always value consumers who are keen on providing feedback regarding their appliance. We regret to hear that you are not experiencing optimal blending results while using your Hamilton Beach 2-Speed Blender. Typically, this is a tell-tale symptom that not enough liquids are being added to the ingredients included in the blender jar. To remedy this occurrence, please ensure that you are adding at least one cup of liquid to your ingredients, as referenced in the use and care manual. Consumer experience remains our top priority and if we can be of assistance in the future, please do not hesitate to contact our customer service department.