Hi Roberta, your experience with our appliance is very important to us. We regret to hear that your Hamilton Beach 2-Speed Blender with Food Chopper is no longer performing to your expectations. This appliance has endured rigorous testing to ensure an exemplary performance, when used as directed. We would like to offer our assistance in this matter. Please feel free to contact our customer service department.

Thank you for alerting us of this occurrence. We regret to hear that you did not experience optimal results while using your Hamilton Beach 2-Speed Blender. This appliance has endured rigorous testing to ensure an exemplary performance, when used as directed. We would love to gather further details regarding the occurrence you have experienced with this appliance, and also further address your concerns. Please feel free to contact our customer service department for further assistance. We look forward to hearing from you.