Hi there! We appreciate your loyalty to CeraVe. Since you mentioned having sensitive skin, it’s likely the Foaming Cleanser (intended for normal/oily skin) was a bit too deep-cleansing for your needs. The Hydrating Facial Cleanser remains our top recommendation for sensitive skin, as it focuses on locked-in moisture and barrier repair. While it may not currently be at your local Sam's Club, it is widely available at Walmart. We’d love to help you find your favorite formula; please contact our Consumer Care Center so we can assist you further!

Hello KATHALENA! We are very sorry to hear about your experience with our Foaming Facial Cleanser. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #45928995. We look forward to speaking with you!

Hello there! We are very sorry to hear about your experience with our Foaming Facial Cleanser. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET and provide the reference #46489047. We look forward to speaking with you!

Hi there! We are sorry to hear about your experience with the Foaming Facial Cleanser. While the cleanser dispenses as a smooth gel, it is designed to transform into a soft, airy foam once it is combined with water and massaged into your skin. A helpful tip for achieving the best foaming action is to apply the gel to damp skin and work it gently in circular motions until it creates that light, refreshing foam before rinsing thoroughly with lukewarm water. We appreciate your input as we continue to provide essential care for the skin barrier. Hope this helps!

Hi there! Thank you for reaching out about our CeraVe Foaming Facial Cleanser. We are sorry to hear that our Foaming Facial Cleanser did not meet your expectations regarding its texture. Our formula is designed to transform from a clear gel into a light, gentle foam as you lather it with water on your skin. Unlike some traditional cleansers that use harsh sulfates to create large bubbles, CeraVe uses gentle surfactants to create a soft, fine lather that cleanses deeply without stripping the skin's natural moisture barrier. We appreciate you sharing your experience, as it helps us ensure our product descriptions are as clear as possible for our community.