Hello Jose,<br /><br />Thank you for sharing your experience with us. We’re disappointed to hear that the high-pitched noise isn’t what you were looking for. This isn’t the experience we want for our customers, and we truly appreciate your feedback. We’ll take this information to our development team for consideration in future improvements. In the meantime we’d love for you to give us a call at 1-855-427-5127, where one of our product specialists will be happy to take a look at the unit and make sure everything is working as intended, as we work to restore your confidence in our brand. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Clean

Hi Robby, Thank you for taking the time to share your experience with us, and congratulations on your new little one. We appreciate your honesty and are sorry to hear the TurboBlade Cool + Heat hasn’t been meeting your expectations. The concerns you mentioned, including the lack of a child lock, the limited heating performance in your apartment, and the fan only lowering the temperature slightly, are not the experience we want for you. We’d really like to take a closer look at your unit and your setup so we can understand what’s happening and explore the best options to help. Please reach out to us through our support page so we can assist you directly: https://support.sharkninja.com/contact-us Thank you again for sharing your experience, we’re here to help however we can. Warm regards, Shark Home

Hi there, Thank you for taking the time to leave a review. We’re deeply sorry that you weren’t aware that the Shark TurboBlade Cool + Heat Bladeless Tower Fan & Heater automatically powers off. In heat mode, the unit will shut off after eight hours of inactivity. We understand how this could have impacted your experience, and we truly appreciate you bringing it to our attention. We’ll be sure to share your feedback with our team. Our records also show that you’ve already returned your unit. If you have any further questions or need additional support, please feel free to reach out using the link here:https://support.sharkninja.com/contact-us Kind regards, Shark Clean

Hi Karina,<br /><br />Thank you for taking the time to share your feedback with us. We’re sorry to hear that the heat mode on your fan isn’t working as expected and that the display isn’t switching from blue to red. That’s certainly not the experience we want for our customers. For further assistance and to ensure the unit is functioning as it should, please contact our Shark Support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Our team will be happy to help troubleshoot and determine the best next steps.<br /><br />Kind Regards,<br />Shark Clean

Hi Lars, Thank you for taking the time to share this feedback with us. We’re really glad to hear you’re enjoying your Shark TurboBlade, and we understand your interest in a smaller version. We appreciate you letting us know. We’ll be sure to share your suggestion with our team for future consideration. Kind regards, Shark Home

Hi there, Thank you for taking the time to share your feedback on the TurboBlade with us. We can understand how frustrating it must be to remove a sticker only to be left with a film that affects the look of your fan. This is not the experience we want for anyone, and your comments are truly appreciated. Based on our records, we see that your case has already been addressed by our support team. Please rest assured that we are committed to making things right as quickly as possible. If you need any further assistance, feel free to stay in contact with us. Kind regards, Shark Home

Hi there, Thank you for sharing your feedback on the TurboBlade. While the fan’s height cannot be adjusted at the base, the blades can pivot upward to help increase height and improve airflow direction. We understand your concerns regarding the limited usefulness of certain modes and the airflow becoming noticeable only at higher speeds, and we appreciate you bringing these points to our attention. If you would like further assistance, we recommend contacting our team through our official support page, where a representative can assist you directly. You may also consult our self‑help guide for detailed troubleshooting steps related to fan speed. All relevant links are provided below for your convenience. Self-Help Guide: https://support.sharkninja.com/article/TH200-Series-Shark-TurboBlade-Cool-Heat-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us   Kind regards, Shark Home