Too soft, I would not put it in the medium range but more of a soft or plush. Initiated return and it was picked up quickly for donation but the refund department is not so speedy.

I really like my flex hybrid. It helped my back problems a lot. I didn’t give 5 stars because none of my fitted sheets will stay on the mattress. I’ve never had this problem before my ghostbed. All sheets come off the corners.

I love this bed. We wanted a firm mattress and the cooling feature is a bonus! It gets hot in Las Vegas in the summer so this is great and works well.

As per my phone experience in talking to one of your representatives, I do not intend to ever purchase from nor refer anyone to purchase any Ghostbed products. PERIOD !!

The only complaint I have with the bed are the edges are to soft - at least compared to our last bed. I feel like if I get to close to the edge I’m going to roll out.

I love the cool feeling of the top layer and that it stays cool all night long. Customer service is the best I have ever dealt with!! They don't Ghost you!!

Easy to setup and very comfortable. I move around a lot in my sleep and I don't feel any pain or discomfort regardless of my sleep position. Also like the reinforced siding; makes sitting on the edge much more comfortable.

This bed is like sleeping on a cloud. I can't feel my partners thrashing while they sleep. It thankfully also doesn't hold heat in, so you won't wakes up all sweaty or even uncomfortable.

The Hybrid mattress is very comfortable. Some people complain about softness or hardness. I believe this mattress has a very good balance between them.

The bed is more firm than I had anticipated. Only on the first thirty days and see if she softens up. Purchased with adjustable bases which work great.