We bought a Ghostbed, pillows and mattress protector. We bought the bed for its cooling factor. The mattress protector is hot. We tried it with and without. They refuse to refund us for the protector. What company doesn’t stand by their product? They didn’t return my calls (3 of them) for 2 weeks. Now They’ve offered us 10% back. What kind of crap is that? Run away!! They won’t stand behind their products! Choose a different bed-in-box provider!

We prefer this mattress to the tempurpedic cloud we used previously. It’s comfortable and it’s nice to be able to sit on the edge to put on shoes, etc. Only thing is that it’s 11 inches tall instead of the 13 inches we expected but that doesn’t affect the performance.

I was excited to receive this mattress, I was impressed by how well it was packaged and how easy it was to assemble. However, I'm disappointed that it doesn't have much of a cooling affect. I order this mattress because I heat up while i sleep, but this doesn't help at all. I would only recommend to those that are not expecting a cooling mattress.

Love my ghost bed flex just the right amount of softness and flexibility. Sleep very well at night easy to roll from one side to the other and also get off the bed without any problems. Good quality made in USA I think it it’s a great mattress and will last a long time. Antoinette Wehn

My last mattress was a sleep number and I didn't like it, woke up throughout the night tossing and turning and waking up in pain. I was hoping my new mattress would make me feel better, I don't toss and turn as much but I still am hurting when I get out of bed. The flex is not working for me and that is the one that was recommended. I sleep on my side and back. I been sleeping on this mattress since dec 27, 2024.

My wife and I were very hesitant about buying a bed in a box having been the couple with the traditional bed and boxspring because that's what our parents taught us. We have now had the bed for almost 1 month and can't believe the difference it has made. We sleep through the night and wake up feeling refreshed.

I liked this bed and was nice and thick and cooling, however…it was too soft. Coming from foam firm mattress, going to a hybrid was moving to softer side. But the pillow top was too much. We went with Venus Williams hybrid which isn’t as thick but it’s firmer. Happy with switch and company made it very easy and smooth to switch out. The level of customer service was excellent. Thanks!

I'm extremely happy with this bed !!! After less than a month, I can honestly say that I have no more back pain, don't toss and turn anymore and don't have to throw the covers on & off throughout the night. Very simple to set up and expanded faster than I was expecting. The pillows that came with it are amazing as well and I don't get suffocated when I sleep on my stomach (have had multiple different pillows including 4 different "My Pillows" which were all great until I slept on my stomach, then they smother your face) ---- I have to say that I do have only one complaint.....I HATE getting up in the morning and getting off my amazing bed !! Thank you !!! I love it !!! have recommended to everyone I know !!!

The buying process was nice. The bed is made very well, but it doesn't give at all. It is way too firm. I did a lot of research before I bought this bed. The first night that I slept on it was terrible. After about two weeks of sleeping on this bed, my back pain has gotten much worse. I also did not have neck pain prior to using this bed, but now I do. The box was quite damaged when we received it, but nothing was damaged internally. Unboxing the bed was fun and it was amazing that a king size bed could fit in such a small box. The company has been very friendly throughout the process. I like the company, but unfortunately this is not the bed for my wife an I.

This was the first time I ever purchased a mattress that came in a box. I was a little skeptical at first on how something that is vacuum sealed could be that comfortable. I did my research & this company was highly rated. The Flex seemed to be a very popular choice amongst consumers. I was also looking for a mattress that was made in America. Just like the video, it comes rolled up, vacuum sealed. Set it up where you want it & break the seal. Behold, your mattress comes to life & takes shape! After a few hours, the moment of truth arrived. After laying down, I was very pleased. The top part, which is memory foam, is like sleeping on a cloud. I’ve had the Flex for almost a month now and I have no complaints. I’m a back & side sleeper and this is the right mattress for me. I highly recommend it!