This bed was unfortunately far too firm for us. It is possible that the bed doesn't do well with lighter, thinner people. I am 5'6" and 115 pounds and my husband is 6'1" and 170 pounds. We slept on it for more than 30 days, but it was still a painful experience. I ended up with a back spasm and my husband had hip pain after just the first few days - and we are relatively young. After that, we had difficulty sleeping until i just couldn't take it anymore. It continued to be a painful, uncomfortable bed after more than a month of use. And this is even after putting a memory foam topper on top of this mattress. The cooling effect was not noticeable either. The return process for the mattress was relatively smooth - they arranged for it to be picked up and donated - however, they did not refund us for the "free" pillows, despite the refund manager stating that they would. The only way to get the refund is to mail the pillows back, which is also expensive. Finally, i also ordered a bed frame which took over 2 hours to put together, was unbelievably poorly made (none of the pieces of wood matched up properly and it was bowed in the middle), and really looked like someone who knows little about carpentry designed it. Ghostbed never refunded me for that, or sent me a new one despite saying that they would.

I've had my Flex mattress for about 2 months now and am very happy with it. I'm a stomach sleeper so was looking for something slightly more firm but still comfy/soft. I've been sleeping well and have no complaints. Had to make a change to my initial order and contacted customer support which was overall a good experience - very friendly and helpful

Ok, so after ordering and following the website info, I was stunned that it took two weeks to get the bed. It arrived ripped/ruined. The cover on the sides was ripped. I sent pictures. I now have to prove something on the bed, as Ghost needs me to take apart the frame of the bed and get the "tags" and photograph them too... Fun... It has been the most cumbersome bed in a box buying process so far... Rough start... It starts out really firm, but it is breaking in.

I purchased this bed with high hopes and while the customer service was great and the bed arrived within two weeks — it is not the undiscovered gem it boasts that it is. It is not firm enough as there is quite a bit of sag when you lay on it. As an individual with low back pain, this is the worst scenario I could encounter. I will be returning the bed and hope that the customer service will be just as great on the out kind as it was on the inbound!

Very firm yet springy! Has the sustained support that my back needs. It feels firm all the way across throughout the night without the dreaded sag towards the middle. I am a very warm sleeper and have found that this mattress does not heat up to an uncomfortable level, I definitely recommend!

This is one of the best mattresses I have ever bought, The mattress was comfortable right out of the box, this is the first time I've gotten a mattress that did not need a "break-in" period before becoming comfortable. I would recommend this bed over and other bed out there.

We got the bed during the summer. The bed was very comfortable due to the cooling layers. We tried other beds that were hybrids but it didn't work out because of the heat. Not so with this bed. It took a little breaking in but we get a great night's rest. There's great motion isolation. The sides supports could be better but it's good enough to keep me from falling out of bed. In the end, we both love the bed.

I did my research before making my decision to go with GhostBed. Great customer service, prompt response to a few issues I had with my purchase. I suffer with chronic pain and I decided to go with the Flex mattress however I’m finding it a little firm. The shredded pillows are amazing will be purchasing another set. Overall My experience has been great hence my 5 star rating

The bed is so so soft . It keeps cool throughout the night. I have been getting alot more sleep than i did in the past. Worth every penny. And yea its so dangerously comfy that i have trouble getting myself to get out of bed. I no longer have aches or pains when i get up. The sheets i got from them are really nice the pillows are about as soft as the bed. I would like to see ghost bed to do their own blankets and comforter sets i bet those would make it even better

Overall happy so far! I think I could've went with a little softer, but I still feel a slight comfy cradling once I sink in. The delivery took a slight bit longer than expected but nothing to complain about. It was also delivered to my garage instead of near my door which made for a difficult maneuver for 5'3" me. Still getting used to it, but have not woken up a single day yet with lower back pain, a regular for my previous mattress.