The mattress is far more comfortable than my last one (purple) but, I was a bit disappointed. It’s very hot and sinks a lot. The delivery was a joke. When I received the bed via fedex the box was completely destroyed cardboard barely hanging on luckily the mattress was ok. I expected better customer service. Warranty is a joke.

After my back surgery, I've purchased many mattresses over the past few years after looking for the comfort I need for my back. The ghostbed flex is the only one that have fit the search thus far. I did search on many sites and followed reviews and testimonials and evetually I came back to the Ghosbed brand. Customer service have also been great for any questions I had.

First mattress I received had some issues with dimensions and build quality, I contacted support and they manufactured and sent me a replacement which is perfect. Medium firmness and it is heavenly to sleep on. Sleeps nice and cool and gives exactly the right amount of support.

We bought this version of the flex as it was supposed to be softer than the 3D Matrix. We wanted a hybrid with springs. We have only been sleeping on this for just over 1 week now, but it is much firmer than I would have expected based on the write up and reviews. Not sure this will be our forever mattress. Otherwise the speed of shipment, ease of setup, etc. has been great with Ghost Bed, but this mattress just might be too firm for us.

Mattress is great, but arrived with no paperwork in the box. I know someone who also bought one of these recently, so I know that something should have been included. A written warranty at the very least. I was told by a rep that there's no paperwork, but I know that's not true.

I've had my Flex mattress for about 2 months now and am very happy with it. I'm a stomach sleeper so was looking for something slightly more firm but still comfy/soft. I've been sleeping well and have no complaints. Had to make a change to my initial order and contacted customer support which was overall a good experience - very friendly and helpful

This bed was unfortunately far too firm for us. It is possible that the bed doesn't do well with lighter, thinner people. I am 5'6" and 115 pounds and my husband is 6'1" and 170 pounds. We slept on it for more than 30 days, but it was still a painful experience. I ended up with a back spasm and my husband had hip pain after just the first few days - and we are relatively young. After that, we had difficulty sleeping until i just couldn't take it anymore. It continued to be a painful, uncomfortable bed after more than a month of use. And this is even after putting a memory foam topper on top of this mattress. The cooling effect was not noticeable either. The return process for the mattress was relatively smooth - they arranged for it to be picked up and donated - however, they did not refund us for the "free" pillows, despite the refund manager stating that they would. The only way to get the refund is to mail the pillows back, which is also expensive. Finally, i also ordered a bed frame which took over 2 hours to put together, was unbelievably poorly made (none of the pieces of wood matched up properly and it was bowed in the middle), and really looked like someone who knows little about carpentry designed it. Ghostbed never refunded me for that, or sent me a new one despite saying that they would.

I purchased the GhostBed Flex and am beyond pleased. It took a lot of research and about five years of debating to finally pull the trigger and I couldn’t be happier with this bed. After reading several reviews and learning as much as I could about different types of mattresses I believe I went with the best choice out there!

Ok, so after ordering and following the website info, I was stunned that it took two weeks to get the bed. It arrived ripped/ruined. The cover on the sides was ripped. I sent pictures. I now have to prove something on the bed, as Ghost needs me to take apart the frame of the bed and get the "tags" and photograph them too... Fun... It has been the most cumbersome bed in a box buying process so far... Rough start... It starts out really firm, but it is breaking in.

So far I love this bed. (BTW I'm 65 and live alone. I was able to unpack the mattress and put the frame together by myself). Customer service was very helpful, too, as they graciously extended my trial period because my move was delayed. I love the fact I don't slide off the edge, as I did with my memory foam mattress. It's as described; great for side and back sleepers. I may get a foam topper, just because I do like some of the properties of memory foam. We'll see. I've recommended this bed to several other people.