We have a black lab, but she doesn't always go on the carpet of our home. She enjoys the outdoors, but that leads to paws that are aren't so clean. And, dogs dont really wipe thier feet like we do. She has left some not flattering stains on the floor. And, when I tried scrubbing it myself it became an even bigger mess. It's as if the mess just spread then disappeared so this has been a miracle to our house! It took the stain out and no odor either of a dog which is nice. It's as if I have new carpets.

This is our second hoover carpet cleaner. The first was the old style. We had it for two houses and more than 20 years. It worked great with no problems. We decided it was time to upgrade and boy did we. This new one is even better and so easy to use. It cleans great and is so easy to use it is very sturdy and the 3 canisters make it a breeze. Thanks for the great product.

This is hands down the best purchase I've ever made. I'm on my 3rd puppy in 3 years (I know crazy but they're the best!) and this cleaner has saved my carpets. I just washed up puppy puke from the rug and I'm reminded, again, what a lifesaver this has been. My rugs are grateful, I'm grateful, the dogs are grateful. I can't overstate how consistently this cleaner has worked for the last 3 years. I should have written this review for the great poosplosion of 2023 but I was a bit preoccupied. I will never stop recommending this product. Thank you Hoover for saving my rugs and sanity!

We used this vacuum once on our area rug and the plastic piece that holds the front cap on broke after 2 minutes of use. The build quality on this vacuum is terrible with very small, cheap plastic pieces holding it together. Tried to contact customer service by phone and chat multiple times and it stated that the offices were closed, even though I clearly contacted them during their own stated business hours. We then contacted their parent company, who stated that sometimes when Hoover receives too many calls they close the phone lines. Are you are just avoiding customers who spent hard earned money on your poorly built products? Will never buy Hoover products again.

I used this product in one room and broke first try. The upholstery hose broke after a couple swipes on our couch and also now leaks. The carpet cleaning unit also seems to look after turning off. I went online to get a replacement part and of course the upholstery tool is not available at this time.

First time use. I'm giving this carpet cleaner it 3 stars in hope that Hoover support will eventually contact me. The brushes are not rotating. I tried Hoover's suggestions and no luck. Hoover help site says to contact Hoover to chat if their suggestions do not work. That is a dead end. I'm very frustrated.

I purchased this product and the next day my neighbour (pensioner) asked me to clean her carpet before her new lounge suite was delivered. I was really unsure as it hadn't been cleaned for 15 years. The carpet came up beautifully, I was so impressed I went home and cleaned my own carpets. Now I clean alternating rooms every month. It has already paid for itself and I have only had it for 10 months. No more professional carpet cleaning bills and I have a professionally clean carpet. I LOVE this machine !!!

I wrote to you 20 days ago and wrote that my smart wash simply stopped working, not ejecting water and no input. I brought my machine to an authorized dealer and lo and behold you sent me a completely new machine. I get to try it out today. Than you for the great service.!

I was so looking forward to cleaning my carpets today and low and behold, the water didn't come out....and the machine just isn't working right!! Everything is in it's correct placement, but the water does not come out and wash the carpet. The hose works, the bottom does not shoot out the water. I'm so upset, this machine is maybe a year old and what a waste of hard earned money!

Easy to use. Cleans carpet well. Doesn't dry the carpet as much as I would like it to but carpet air dries fast because of the cold temp in the house. Love seeing all the dirt gathered in the water, assures me the rug is getting cleaner and cleaner. Trying out different detergents to see which is best but can't wait to clean the carpet again. Recommend to anyone in the market for a carpet cleaner.