Hi, there. Thank you for sharing your feedback with us. We understand your concern about experiencing issues with the picture on your LG TV (70UQ7070ZUD) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To help resolve this, we recommend checking the HDMI connections and ensuring the TV's display settings are properly configured. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888. If the issue persists, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We appreciate your patience. ^Juvy

Hi there. Thank you for reaching us. I&#39;m so sorry to hear that your new LG 70UQ7070ZUD TV arrived with a cracked screen. I can only imagine how frustrating and disappointing it must be to receive a damaged product.<br /><br />I want to acknowledge your frustration and apologize for the inconvenience this has caused. You were excited to start enjoying your new TV, and instead, you&#39;re dealing with a damaged product that&#39;s not functional.<br /><br />I understand that you&#39;ve just brought it home and turned it on, and that&#39;s when you noticed the issue. I want to assure you that we take situations like this very seriously, and we&#39;ll do everything we can to make it right. Please reach out to us on social media &#64;LGUSSupport so we can help you further. ^Cris