Hi there. Thank you for reaching us. I&#39;m so sorry to hear that your new LG 70UQ7070ZUD TV arrived with a cracked screen. I can only imagine how frustrating and disappointing it must be to receive a damaged product.<br /><br />I want to acknowledge your frustration and apologize for the inconvenience this has caused. You were excited to start enjoying your new TV, and instead, you&#39;re dealing with a damaged product that&#39;s not functional.<br /><br />I understand that you&#39;ve just brought it home and turned it on, and that&#39;s when you noticed the issue. I want to assure you that we take situations like this very seriously, and we&#39;ll do everything we can to make it right. Please reach out to us on social media &#64;LGUSSupport so we can help you further. ^Cris

Hi, there. Thank you for sharing your experience with the LG TV (70UQ7070ZUD) model. We understand your concern about having a negative shopping experience, especially with online orders. We strive to provide excellent services and ensure a smooth and seamless shopping experience. If you’re open to it, we recommend reaching out to Walmart’s customer service at 800-925-6278 to provide feedback on your experience. They may be able to assist you further or address any specific issues you encountered.<br /><br />Please send us a private message on social media &#64;LGUSSupport if you have any questions about your LG product or need assistance with anything else. We appreciate your patience, and we’re here to help. ^Juvy

Hi, Brian. Thank you for sharing your feedback with us. We understand your concern about your LG TV (70UQ7070ZUD) model, screen is cracked and no picture is displaying. We strive to provide exceptional services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. Please contact Walmart customer service at 800-925-6278 to report the damage. For guidance, you may visit https://www.walmart.com/help/article/walmart-standard-return-policy/adc0dfb692954e67a4de206fb8d9e03a.<br /><br />To assist you further, we recommend checking the connections between your TV and external devices to ensure everything is secure. If the issue persists, we encourage you to send us a private message on social media &#64;LGUSSupport, and our team will guide you through additional troubleshooting steps or provide options for next steps.<br /><br />We’re here to assist you, and we look forward to resolving this promptly. ^Juvy

Hi, there. Thank you for sharing your feedback on the LG TV (70UQ7070ZUD) model. We understand how important it is to have a television that functions flawlessly. We strive to provide reliable, high-quality products and ensure a smooth and seamless viewing experience. You may visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-dark-or-dim-screen--20153267537855#. For further assistance, please reach out to us on social media &#64;LGUSSupport. ^Juvy