Hi, Helen. Thank you for sharing your experience with us. We understand your concern about your LG TV (70UQ7070ZUD) model, which arrived with a crack in the screen. We strive to ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.<br /><br />If you haven&#39;t already done so, we recommend contacting Walmart customer service at 800-925-6278 or the seller for a return or exchange. For guidance, visit https://www.walmart.com/help/article/walmart-standard-return-policy/adc0dfb692954e67a4de206fb8d9e03a. If you need further assistance, please send us a private message on social media &#64;LGUSSupport, and we can assist with the return or help in any way we can. ^Juvy

Hi, Dawn. Thank you for sharing your experience with the LG Smart TV (70UQ7070ZUD) model. We understand the frustration that can arise from difficulties with setting up a new device, and connection. We want to ensure that you have a seamless and enjoyable experience with your TV. For help and guidance, please visit this link: https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711. If you require further assistance, please reach out to us on social media &#64;LGUSSupport so we can help you further. Your satisfaction is our priority, and we are committed to providing the support you need to fully enjoy the features and benefits of your new TV. ^Juvy

Hey there! We make sure to consistently meet the expectations of our customers, and your review is extremely valuable to us and will not go unnoticed. Please provide your review on our LG feedback page as well, at https://www.lg.com/us/support/feedback, so that our specialists teams can make future product improvements. ~Rita